ShipStationReviews of shipstation.com

3.0693 reviews
IT & Communication
4301 Bull Creek Rd, Austin, Texas

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ShipStation

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About ShipStation

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom

ShipStation (shipstation.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: shipstation.com
Website: shipstation.com
Category: IT & Communication
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 79% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About ShipStation

ShipStation (shipstation.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: shipstation.com
Website: shipstation.com
Category: IT & Communication
Location: Austin, Texas
Listed on Five Star Index: 2026

James

May 26, 2026

Shipstation has been nothing but a huge…

Shipstation has been nothing but a huge waste of time and money Their staff are not trained in product knowledge and their sales staff have even less experienced They sold me on this as being a solution to my shipping issues with Big Commerce which was not being able to set flat rates for multiple purchases of individual items without it being applied accross my whole webs store IE you cannot pick and choose which items have set flat rate So far i have spent over 10 hours on tech support form not being able to get it setup even with the staffs tech support to eventually getting linked and then finding out all the following issues 1 the rate for USPS would for example charge the customer $12 and charge me $14 or more , a loss each time which they haven't been able to fix 2 the flat rate issue for multiple items 3 The ongoing issues with their tech support staff not having the product retraining as well as their sales staff Summary Ship Station by design isnt ready for market and should be taken offline until such time as they can do basic requirements mentioned above

Response from ShipStationMay 26, 2026

Thank you for taking the time to share your feedback and we are truly sorry to hear about the experience you have had. We understand how frustrating it is to invest time and money into a solution that has not delivered the results you were expecting, and we take that seriously. We want you to know that our team is actively working with you on the concerns you have raised. The issues around rate discrepancies and flat rate configuration are not the experience we want for any of our merchants, and we are doing everything we can to work through these with you. We appreciate your patience and encourage you to continue engaging with our team through your open ticket so we can work toward a resolution together.