Shipitfurniture Reviews | Read Customer Reviews of shipitfurniture.com

Shipitfurniture Reviews | Read Customer Reviews of shipitfurniture.com

Shipitfurniture reviews

107 approved reviews, newest moderated first

Lisa
Jul 30, 2023
Recieved side table withing a few days…
Recieved side table withing a few days of ordering. Easy to assemble. For the most part good quality. The top of one side table wasnt plained very well during manufacturing. The packing was superb and held up will to FedEx throwing both package over a 5 foot fence rather than opening the gate in the same area. Another typical massive FedEx fail. If I had a choice of another delivery service I would never use FedEx with the amount of deliveries that have been grossly mishandled by FedEx
Report
Jason J.
Jul 23, 2023
Cheap material at a high price…
I like the look of the furniture I recieved, but was surprised to see it is cheap particle board construction. For the price, I expected better. Also, I received zero shipping updates or tracking information. It just showed up at my door unannounced.
Response from ShipitfurnitureAug 7, 2023
Thank you for sharing your thoughts about your recent purchase. We're glad you liked the furniture's appearance, but we're sorry to hear it didn't meet your quality expectations. Our system sends automatic shipping updates, so it's possible these emails went to your spam folder, causing the surprise delivery. We're sad that the item didn't live up to your hopes. We're here to assist, so if you have more questions or concerns, please reach out. Your feedback helps us improve. We hope to have a chance to do better next time. Thank you for letting us know your thoughts.
Report
Luc N.
Jul 21, 2023
Missing package
My order didn’t come to my place, but they do replace for me a new one.
Response from ShipitfurnitureJul 21, 2023
Hi Luc, We are very sad to see your negative experience with our store, and we will try our best to change that. Your trustpilot review shows that you did not receive your item. We have sent you another unit at no extra cost with expedited shipping. Please check your email for further details. If there is anything else we can do to change your negative review, please let us know. Best regards, ShipitFurniture.com
Report
Judy
Jul 19, 2023
Thank you for the quick delivery
Thank you for the quick delivery. The chair was easy to assemble too!
Report
Carmen R.
Jul 8, 2023
Exp was not a positive one as…
Experience was not a positive one as was not informed from the start company does not deliver to my location, found out after 3rd order was denied and emailing company why kept getting denied.
Response from ShipitfurnitureJul 21, 2023
Hello Carmen, Your shipping address is in Puerto Rico. As you can understand, it is not possible for shipping carrier to ship in all locations in Puerto Rico. This is why we could not accept your orders. After your first order, we have informed you that we can not ship to your exact location. For all your other orders, we have canceled your orders and issued you a full refund as soon as possible. If there is anything we can do to change your review to a positive one, please let us know! We are more than happy to help you find what your looking for with in-store Puerto Rico retailers! Thank you for understanding, Customer Service, ShipItFurniture
Report
Elyas V.
Jul 8, 2023
Never received my item
Never received my item kept being shipped back to the store and got a refund I would like it more if I was able to get the item regardless but I changed my review to not harm the company
Response from ShipitfurnitureJul 21, 2023
Hello Elyas, This is Cole, the Co-owner of ShipItFurniture.com We are truly sorry for this inconvenience that this has caused you. We have been selling furniture for years, and within the last 2 years started selling online. To be honest with you, one of the biggest struggles of an online furniture business is working with the shipping carriers. They have shipped us back to your order, and as soon as they did, we immediately gave you a full refund. If there is anything else we can do to make you a happy customer, please let us know! Negative reviews truly hurt our store! We are willing to use a different shipping carrier and give you free expedited shipping just so you can get what you were looking for! Thank you for understanding, Cole, ShipItFurniture
Report
Nic
Jul 7, 2023
I love the chairs we received and…
I love the chairs we received and ordered more. I'm always a bit nervous using online companies that I haven't used before, but ShipItFurniture as great. Lots of communication, fast shipping, and best prices. Thanks, Nicole
Report
jay J.
Jul 3, 2023
i never recieved my package also i was…
i never recieved my package also i was provided with the wrong tracking number and no one contacted me back about my order
Response from ShipitfurnitureJul 21, 2023
Hello Jay, Your order was marked as fraudulent. We have contacted you through email to verify payment or use a different payment than your original payment. We never sent you a tracking number, and we have emailed you multiple times regarding this issue, yet you have not responded once. Please consider contacting us before hurting our online presence with a negative review. If there is anything we can do to make you a happy customer, please let us know. Thank you for understanding, ShipitFurniture.com
Report