JS
Shipcamps is easy and did everything to rectify damages caused by the carrier
Shipcamps made the process incredibly easy. Unfortunately FedEx scratched my front porch by dragging the trunks across it rather than lifting them and upon arrival at camp I was notified that my son’s trunk was damaged and would not be able to be shipped home without a box. Since we opted not to replace the trunk for my son (it will be his last year at camp) Shipcamps refunded me the shipping amount. I appreciate that they make shipping these large items super easy and would not hesitate to use them again. I would definitely leave the trunks on our driveway rather than the porch in the future.
Response from Ship CampsJun 4, 2026
JS, Good morning, and thank you for reviewing your recent Ship Camps outbound shipment experience. We are pleased to see both of your camp bags were delivered ahead of schedule. However, we are sorry to hear about the issues you experienced during the pickup and delivery process. This is the first time these concerns have been brought to our attention, and we appreciate you taking the time to share your feedback. A member of our Resolutions Team will be reaching out to you directly to learn more about your experience and discuss how we can make things right. Thank you in advance for your time. We appreciate your feedback and look forward to speaking with you soon.