Ship CampsReviews of shipcamps.com

The customer service rep was very helpful on the phone. The trunk arrived within 48 hours of shipping. That was great, but we weren’t home to receive it (we were still at camp for pickup). Luckily it was not stolen off our front porch or rained on. I wish we could schedule a delivery day. That is the only reason I can’t give 5 stars. The next complaint involves damage to the trunk. The trunk was shipped via Fed Ex and the handlers were very rough with it. The trunk sustained some damage to the metal border creating sharp edges. One of the metal brackets was broken and the screw was missing. Also, all of the stickers my daughter had collected over the past 6 years on her camp trunk were destroyed. They were ripped or torn. She was very upset about that. We will not be shipping the trunk again for this reason only.

I loved that they come to the house, pick up your bags and mail them for you! You don't even have to leave your house. However, and I'm not sure what your protocol is, but upon return, it would be nice have received a call stating the driver was either on his/her way or had just dropped them off. When they were picking the bags up, someone called to let me know they were on their way and I was able to get everyone ready to open the door for them because I was at work. However, when they dropped them off, there was no phone call and our bags were outside for 3 HOURS until I checked my email and there was an email stating they'd been dropped off. That's not great customer service because I stuff could've been stolen off our porch and we wouldn't even have known. If you can call when you pick them up, you can call when you're dropping them off! Other than that, it was a good experience.

Scheduling was easy, labels arrived quickly, everything went as planned. One note to the company: We applied the labels as instructed. On 2 of the 3 bags the labels became so damaged that the bags had to be re-tagged by FedEx. You might want to think about how to make the labels more durable.

Very organized, and prompt shipping. The only comment I would make is that the duffle bags came back with some rips and scratches.

Trunk process was easy, got regular communication about trunk being picked up and delivered (really fast delivery!). Main areas they can improve: 1. Send luggage tags/packing slips earlier -- we got evening prior but bc of work schedules, would have liked to have done this earlier. 2. Requirement that trunks cannot contain liquids or aerosols is totally unrealistic for a company shipping trunks to camp. We need to pack shampoo, bug spray, soap, etc not just clothes and linens.