Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps reviews

Showing 25 reviews with 3 stars · Clear filters

ANNA R.
Aug 17, 2024
The bags did arrive intact
The bags did arrive intact, however they were left on the driveway instead of the covered front porch. We were out of town and our neighbors thankfully dragged them under the porch to protect them from the rain.
Response from Ship CampsAug 22, 2024
Hello Anna, Thank you for your review! We're sorry to hear your neighbors had to move the bags for you upon delivery. Our proof of delivery shows the shipments on the step of the porch at the time of the delivery, though we understand this was not ideal given the weather. We'll be sure to address this with our carrier to prevent similar issues in the future. If you have any further concerns or need assistance, please don't hesitate to reach out at (855) 540-2267 or via email at [email protected]. Thank you for your feedback!
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Kayla M.
Aug 13, 2024
Far too expensive
Far too expensive
Response from Ship CampsAug 22, 2024
Hello Kayla, Thank you for your feedback. We understand that pricing is an important consideration, and we're always striving to provide value for our customers. We appreciate your input and will take it into account as we continue to improve our services. If you have any specific concerns or questions, please feel free to reach out by phone at (855) 540-2267 or via email at [email protected]. We're here to help!
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David O.
Aug 12, 2024
Fed Ex marketing firm
This Company is an intermediary between the customer and Fed Ex. They take a fee for sourcing customers for Fed Ex. What am I missing?
Response from Ship CampsAug 22, 2024
Hello David, Thank you for your review! FedEx is our preferred carrier and we work with them to handle logistics. Due to our partnership and the volume of items we ship, we can offer savings to our customers compared to going to the carrier directly. Ship Camps also provides a complimentary $500 insurance value on each shipment, with additional coverage available for purchase, and top-tier customer support by phone, text, and email. If you have any questions, please give us a call at (855) 540-2267 or email our team at [email protected]. Thank you!
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Emily G.
Aug 5, 2024
The customer service is great, but a bag got ruined.
The customer service is great. It’s a super easy way to get bags too and from camp. However, this time one of our son’s bags arrived with giant rips and holes. It will need to be replaced.
Response from Ship CampsAug 8, 2024
Hello Emily, Thank you for your review! We're so sorry for the damage your son's bag incurred during transit. Our team does not see that you reached out to us directly about this issue, so a member of our claims team will be in touch to provide assistance. If you have any questions or would like to discuss your order in further detail, please give us a call at (855) 540-2267 or email our team at [email protected]. Thank you!
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Andrea
Jul 17, 2024
Early Shipment
I dislike how early we have to ship out the duffles - I understand providing a buffer but as it stands it is still so expensive and they arrive a full week ahead of the kids! It is also very very expensive. Much more so than just sending the bags on the plane.
Response from Ship CampsAug 9, 2024
Hello Andrea, Thank you for your review! We appreciate your feedback regarding the pickup date and pricing. Prior to the camp season, our team works directly with each camp to decide on dates that ensure shipment arrival in enough time to be sorted efficiently for the start of each camp session. We set these dates in the camp and your camper's best interests to keep the prep and first day of camp running smoothly. If you have any questions, please do not hesitate to reach our team by phone at (855) 540-2267 or email at [email protected]. Thank you!
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Jen
Aug 23, 2023
Ship Camps was reliable
Ship Camps was reliable and my shipment was on time. I greatly appreciate that. However, my trunk was completely busted upon arrival home and its unusable.
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Allison F.
Jul 30, 2023
I would have given 5 stars because the…
I would have given 5 stars because the experience was great, with the information and process clearly laid out, labels easy to print, reminder emails, etc... but the trunk was delivered 4 days early. I know that sounds like a good thing but had we still been away, the trunk would have sat on our patio for every passerby to see and unfortunately, in this part of LA, packages are stolen all the time.
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Jack D.
Jul 30, 2023
On-time pick up and delivery
On-time pick up and delivery. The trunk received damage and will not be able to be used again. At least there was clear tape that held it together.
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