Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps reviews

Showing 31 reviews with 1 star · Clear filters

Jen
Jul 29, 2024
Much too expensive
Much too expensive Will not use again $1000.00 to ship duffels to and from camp Is obsurd
Response from Ship CampsAug 8, 2024
Hi Jen, Thank you for your review! We apologize that our pricing did not meet your expectations. We understand that shipping costs can be a significant consideration, and we continuously strive to offer the best value for our services. Your input is important to us, and we'll be sure to review it as we work to improve our offerings. We appreciate your business and hope to have the opportunity to serve you better in the future. If you have any other concerns or suggestions, please don’t hesitate to reach out at (855) 540-2267 or via email at [email protected]. Thank you!
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Connie
Jul 26, 2024
Trunk Arrived Heavily Damaged
Trunk arrived home from camp all kinds of beat up, it was brand new and arrived (I sent it to camp boxed) in pristine condition. ShipCamps shipped it home without a box, without a lock, without even securing it with a zip tie. Hard to believe they would not box a trunk.
Response from Ship CampsAug 8, 2024
Hello Connie, Thank you for your review! We're sorry to hear that your trunk did not arrive in the same condition in which it was sent. Our team was unable to locate an order with the information provided and has requested additional details through Trustpilot so that we may further assist. Thank you!
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amelie S.
Jun 29, 2024
Our trunk arrived damaged
Our trunk arrived damaged, missing a handle
Response from Ship CampsJul 11, 2024
Hello Amelie, Thank you for your review! We sincerely apologize for the damage your truck endured during transit. Our claims team is in contact with you and is happy to assist with filing your claim. We will keep in touch as we receive updates regarding your claim. If you have any questions or would like to discuss your claim in detail, please give us a call at (855) 540-2267 or contact us via email at [email protected]. Thank you!
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Danielle T.
Jun 19, 2024
I’m very disappointed with my first…
I’m very disappointed with my first experience using ship camp. My bags were not picked up on the scheduled day even though I received an email that they were. I called customer service and they had no idea why. I’m still waiting for them to get picked up.
Response from Ship CampsJun 19, 2024
Hello Danielle, Thank you for your review! We're sorry to hear the shipment was not collected as scheduled. Our team has since been in contact with you to resolve this matter and appreciates you speaking with our team. If you have any questions or would like to further discuss your order, please give us a call at (855) 540-2267 or email our team at [email protected]. Thank you!
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Patrick P.
Jun 18, 2024
We had 2 shipments to 2 different…
We had 2 shipments to 2 different camps. on pickup day, the Fedex person came to our house, scanned 2 of the 4 bags, then said his truck didn't have room for the bags and that he'd return later to pick them up. Well he never returned so we had to haul all the bags to a local Fedex store. The problem continued since when we got to the Fedex store, the 2 bags that were scanned had to be overridden since they showed already in transit. What a mess. Never again and would love some compensation for this major error.
Response from Ship CampsJun 18, 2024
Hello Patrick, Thank you for taking the time to share your feedback! We sincerely apologize for the inconvenience you experienced with your recent shipments. We agree that FedEx certainly should have collected the shipments as scheduled and are sorry you also experienced issues at the store upon drop-off. We understand this must have been very frustrating and would like to speak with you directly regarding the matter. A member of our team will be contacting you regarding this experience. If you have any questions, please do not hesitate to reach our team by phone at (855) 540-2267 or email at [email protected]. Thank you!
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Barri A.
Jun 16, 2024
The FedEx employee was not at all…
The FedEx employee was not at all prepared to handle trunks. There was no room in her truck and I had to help load the trunks once she was able to rearrange the truck. My trunks were not completely full so good thing they could bend. I can only imagine the condition my items arrived in. NOT HAPPY!
Response from Ship CampsJun 26, 2024
Hello Barri, Thank you for your review. We are happy to see your shipment was collected and delivered as scheduled. Our team regrets to hear the pickup process left something to be desired. The camp has not alerted us to any damage, but if you find there to be any issues post-delivery please let our team know so we may assist. If you have any questions, please contact us at (855) 540-2267 or via email at [email protected]. Thank you!
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Risa T.
Jun 11, 2024
Driver kicked bags down front steps and…
Driver kicked bags down front steps and dragged across pavement.
Response from Ship CampsJun 13, 2024
Hello Risa, Thank you for your review. We're sorry to hear your bags were collected in such a manner. Please know we take these matters very seriously and will be discussing this with our carrier. A team member will be reaching out to you to discuss this further as we do not see that you have spoken with our team yet. If you have any questions, please do not hesitate to contact us at (855) 540-2267 or via email at [email protected]. Thank you!
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Erica
Aug 8, 2023
delivered to wrong address and zero…
delivered to wrong address and zero help in trying to remedy this
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