Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps reviews

Showing 31 reviews with 1 star · Clear filters

Mary J.
Aug 2, 2025
Trunk destroyed in shipping and then on…
Trunk destroyed in shipping and then on the return FedEx didn’t deliver to our apartment they sent it to pick up at at the store. UPS next time!
Response from Ship CampsAug 5, 2025
Hello Mary, Thank you for your review. Our team sincerely apologizes for the damage to your trunk and the inconvenience of having to collect your shipment at FedEx. We had not heard from you directly on either of these matters, so a member of our team reached out to provide details on our claim process. Please know we look forward to making this right and eagerly await your completed claims form. If you have any questions or would like to discuss your order further, please call us at (855) 540-2267 or email us at [email protected]. Thank you!
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Dissatisfied C.
Aug 1, 2025
Trunk Arrived Damaged and Open
The trunk arrived badly dented and open. I don't know if it is the camp's fault or Ship Camps, but at the very least the trunk should have had a zip tie fastened to secure the lock before sending it home. I'm pretty sure zip ties are not permitted to be possessed by campers, so this needed to be done by the camp or the shipper. To make matters a lot worse, the trunk was placed not at our door but on the planter in front of our driveway on a street in a major US city. So it is no surprise that by the time we got to it, all the latches were open and the trunk had been rifled through. Thank goodness, there was mainly dirty clothes and sheets and that no one was interested in or didn't look hard enough to find the expensive climbing shoes and harness that were buried underneath. If you want this service to succeed, more care and concern needs to take place in the shipment of trunks -- by far, the most popular way for kids to send items to camp.
Response from Ship CampsAug 5, 2025
Hello Dissatisfied Customer, Thank you for your review. We sincerely apologize for the damage to your camper's trunk and the driver's indiscretion upon delivery. A member of our team has been in touch to address your concerns and provide assistance with filing a claim. We have not yet received your claims form, but we look forward to making this right. If you have any questions or would like to discuss your order in further depth, please do not hesitate to reach out to us by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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Ruti K.
Jul 4, 2025
I ordered brand new beautiful and…
I ordered brand new beautiful and strong sturdy duffel bags and had them monogramed for extra cost. I was so sad to receive such BADLY damaged bags , the bottoms are completely torn up that I will NOT be able to use ever again. Check the weight on my bags bc they only had linnens inside so very light and no excuse..
Response from Ship CampsJul 10, 2025
Hello Ruti, Thank you for your review. Our team is so sorry to hear of the damage your duffel bags incurred. As we did not hear from you directly, a member of our team has touched base to assist with a claim. We appreciate you filing your claim, which has since been approved. If you have any questions or would like to discuss your order further, please do not hesitate to reach us by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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Rachel R.
Aug 21, 2024
One of the bags was fully ripped
One of the bags was fully ripped. The other bag had a rip inside. Both bags are durable and expensive.
Response from Ship CampsAug 22, 2024
Hello Rachel, Thank you for your review! Our team apologizes for the damage your bags incurred while in transit. We understand how frustrating it must have been to receive your bags in this condition. Our records do not show that you have contacted our team directly about the damage, so a member of our claims team will be in touch to assist. We look forward to working with you to make this right. If you have any questions or would like to discuss your order, please do not hesitate to reach us by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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Emily G.
Aug 18, 2024
Our bags were left in the middle of the…
Our bags were left in the middle of the driveway upside down and ripped
Response from Ship CampsAug 21, 2024
Hello Emily, Thank you for reaching out to our team! We're sorry to hear your bags were ripped and not delivered to your door. Upon review, we do not see that you've contacted our team directly regarding the damage to your bags. A member of our claims team will be in touch to gather additional details. We look forward to being of further assistance. If you have any questions, please do not hesitate to reach us by phone at (855) 540-2267 or by email at [email protected]. Thank you!
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Andres S.
Aug 17, 2024
Took 5 days for the suitcase to arrive…
Took 5 days for the suitcase to arrive from VT to NY; in the other direction, it only took 1 day. Because the clothes were coming back from camp, there were a few wet towels in there. After 5 days in a hot truck, things in the suitcase were covered in mold.
Response from Ship CampsAug 21, 2024
Hello Andres, We sincerely apologize for the inconvenience you experienced. While your shipment arrived ahead of schedule on both legs, we understand how frustrating it must have been to find your belongings in that condition. For future shipments, it may be beneficial to pack a dry bag if a damp or wet item must be packed. If you have any questions, please do not hesitate to reach out to our team by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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ML
Aug 12, 2024
Too Expensive
This company was ridiculously expensive for shipping.
Response from Ship CampsAug 20, 2024
Hello ML, Thank you for sharing your experience. We're sorry that the pricing didn't meet your expectations. We’re always striving to balance convenience and affordability to offer the best value, and we appreciate your feedback. If you have any questions or need assistance, please don't hesitate to reach out to our team at (855) 540-2267 or via email at [email protected]. Thank you!
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Robin S.
Aug 5, 2024
Our trunk was destroyed
Our trunk was destroyed. This was the worst experience. It was a brand-new $400 trunk. We are terribly disappointed. It looks like soneone took a sledgehammer to it.
Response from Ship CampsAug 8, 2024
Hello Robin, Thank you for your review! We’re very sorry to hear about the damage to your trunk. It appears that you haven’t yet contacted Ship Camps directly, so a member of our team will be reaching out to assist you with our claims process. Our claims team is eager to help resolve this issue for you. If you have any questions or would like to discuss your shipment in further depth, please do not hesitate to reach us by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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