Elizabeth B.
Very Disappointed Ex Customer...
I have been using Ship.com since 2018 when I started using Zensales, which was later acquired by Ship.com. Zensales promised me a free lifetime account and in September 2022 Ship.com discontinued this grandfathered in service level and started charging $20 monthly for a service that had previously been free. I downgraded to the new free account that was offered, but the postage rates did not have the lowest rates anymore and every package was costing $1 more to ship than when I had my original plan. I am a small business and cannot pay a monthly fee for a shipping service when other services offer the lowest postage rates with no limit on packages for free. I am very disappointed in Ship.com and no longer use the service. I am happy with my new shipping service and would only use Ship.com if they reinstate my original FREE account with the lowest shipping rates...
Response from Ship.comJan 15, 2023
Hi Elizabeth, We are so sorry to hear your disappointment and frustration. We appreciate your feedback, and we will have someone from our customer service reach out directly to rectify this situation.