ShinolaReviews of shinola.com

Rating of zero. Two months since I purchased a watch, no watch has been shipped, no way forward suggested and no progress on a refund.

Watch arrived yesterday and owners manual was missing. Called customer service twice. They have no clue of what they are doing. My wife and I will never buy another one of your products.

Just hoping this might generate a response from them. I ordered a watch from them on the 5th August, it was shipped on the 9th. I live in the UK so this was done via 'express air'. It's now the 22nd August and nothing. I've emailed customer care (customerservice@) several times and still no response. I'm sure their watches are great, I just wish I had it. Update: 5 days later. No watch. No contact with customer service. LOTS of sales emails though.

I have had a $800 Shinola watch for several years and been very happy with it. The crown recently fell or was knocked off. I took it to my local watch repair person and he said he could fix it if Shinola would send me a new crown. I called Shinola to ask them to send me a new crown. They said they do not send out parts becuase of concerns over people repaiiring fake Shinolas. I have both a recieptd the and watch has a serial number so they could check to determine it is not a fake. Nope, they are making me ship it to them for repair with shipping and repair at my expense. I will never, ever by another Shinola product again. As a retired feddral judge and law professor I give the company a grade of F for customer service but the customer service person was very nice and cordial and just repeating her instructions. so I give her a A+. I could not be more disaapointed with Shinola. States need ot pass "right to repair" laws whic several states have done.

Hello, first off I bought a Shinola Clock in Denver 2 weeks ago and took it to Germany. I looked everywhere on your website how to set the time since the 6" clock has a closed case. So my question. is how do I set the time ? Second, there is a screw missing on the back of the clock. A bit dissapointing as I almost bought an additional watch for about $ 4,000 at the store. It seems that the quality production is not matching up with what the retail store employes portrait. Last but not least on the clock ist says movement made in China , not in the USA ?...The clock looks great but I should have done my research and will not buy any Shinola products in the future

Company lost my order and canceled due to "unforeseen circumstances". I own 2 watches and ordered 3 pieces of jewelry online. After 7 days of no shipment, I call to check in. They say we will call you by end of day, no call or email. I call the next day. They say will have an answer by 2pm. 3pm I get an email the order was canceled. They did not apologize or ask if they could correct the issue. There is zero customer service and they treat you like trash. I ended up going to the store to purchase the jewelry which they had at 2 locations. Canfield store-helpful/friendly sales team. Somerset store-2/3 employees totally ignored me and 1 sold me jewelry as if I ruined his day (I did not complain or mention my issues in either store as they have no control over Shinola as a business). I had pride in Shinola being a cool brand from my home town but they decided to essentially tell me they don't want my business anymore. You can fail and be accommodating, helpful and I would totally understand. They failed and acted like I ruined their day. Quite Juvenile. Its a double whammy- warehouse/corporate failed the delivery-and customer service failed to correct the issue. No one at the company ever reached out to me to say there was an issue to begin with, I had to do the digging after my order wasn't being shipped.

NOT Petoskey Stone! I had been wanting a Petoskey Stone bracelet for a long time, and asked for one for my birthday. My mom purchased and gifted me a Shinola beaded bracelet. I was so excited! I'd been wearing it for a while when a friend of mine, who knows a lot about stones saw it and laughed. Turns out the bracelet is actually made from some other fossil coral, NOT PETOSKEY STONE. I'm so incredibly disappointed.

Not at all happy. I ordered the smallest band and it was the wrong size. Although I chatted with someone who told me the 10 would fit my birdie and I explained my pins were bad. No problem they would get pins in my order. Urgh a month later I got replacement bands now no pins. It’s a run around and service is too apologetic for the service you receive. I don’t want your apologies they are only excuses. Get me my order Correctly. Send me my pins and stop apologizing Order started on 8/6. Today is 9/5 Order Number: 3610485629 Order Total: $153.70