Claudia C.
The ornament was not ready.
There was something wrong with this ornament. It was almost like there was a film that should have been pulled off but was not. I tried to fix it, but I couldn't. Your other items have perfect. This one was not
Response from ShinefulNov 21, 2024
Dear Valued Customer, We are truly sorry for the disappointment and inconvenience you experienced with your ornament. It deeply pains us to know that this particular item did not meet the standards you’ve come to expect from us. Please accept our sincerest apologies for this matter. It seems the issue might be due to the protective film not being removed. We’ve sent detailed instructions to your email to guide you through removing the film safely. If this does not resolve the problem or if you face any difficulty, please let us know immediately—we are here to make this right for you. We value your trust and loyalty, and it is our goal to ensure your satisfaction. Thank you for bringing this to our attention, and we’re truly grateful for your patience and understanding.

