Cat
Horrible
Horrible. I ordered my sheet set with a promotional free fleece blanket on 11/18 and they did not send me the fleece blanket and are now arguing with me saying the promotion started after my purchase, however the screen shot I took of the promotion said it was good until 11/25. It also took almost a month to even get my sheets.
Response from ShinefulDec 14, 2024
Dear Valued Customer, We sincerely apologize for the inconvenience you've experienced with your order. After reviewing your order details, we can confirm that the promotion you mentioned was valid, and we understand your frustration regarding the missing fleece blanket. We acknowledge the confusion and are truly sorry for the delay in processing your sheets. To make things right, we have reached out with an alternative offer that we hope will meet your expectations. Please check your inbox for further details. Thank you for your patience, and we deeply appreciate your understanding as we work to resolve this matter for you. Best regards,

