Karen S.
the shade was off and I requested…
the shade was off and I requested something else with no response, the product rubs off and does not dry completely,. they put me on a recurring subscription which I did not request.
Response from ShimmaSep 29, 2026
Hello Karen, We’re sorry to hear about your experience. We understand how frustrating it must have been to receive the wrong shade, have the product rub off, and then be placed on a subscription you didn’t request. We’d really like to look into this and make things right. Please reply to the email we’ve sent you with your order details, and our team will be happy to help. Best,



