The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

Never received my order. No communication. A complete scam!!! Do not order

Saw an ad for this on tik tok, placed my order in April, kept checking the mailbox and it never came. Now it’s August, and I can’t get anyone to respond to my email. Total SCAM!!

I ordered April 1, 2022 and still haven’t received the product— it’s August 3rd. I’ve contacted them, not the other way around. And it’s just a song and dance. Meanwhile I get daily texts promoting new prints.

Same as everyone else. Placed my order on 5/26, still haven't gotten it. Never received email responses when reaching out or that there was an issue. Decided to reach out to the owner on instagram. She pretty much thinks all of us are lying and said there is a "pattern" going on with our complaints. Maybe if there is patterned going on its because there is an issue. She told me that she would escalate my compliant to CS and they would be in touch. That was a week ago. They are using Covid as an excuse but where able to sell the product to other companies to sell and where able to launch a new line. How can you do all that but can't ship out orders to people who have been waiting for months.

I placed an order 03/19/2022 and was offered 10% refund, then a shipping refund, and then told my order would ship by early June. Today I canceled my order and received a refund from Paypal. To make matters worse, the Customer Service email stopped replying to me. I also sent the owner a DM on Instagram and no reply.

Echoing all other reviews. Placed an order April 3 for an item stated to ship “in April”. Reached out end of May and Raphia promised free shipping and a 10%discount for my patience and promised product would ship in 2 weeks. Reached out in June, no response. Reached out in July, Raphia asked if I wanted a refund but advised it would be issued after the Holiday - my email was sent July 11 ( what holiday?!,) To this date no product, no refund. Total scam.About to file a report with my card. DO NOT ORDER FEOM THIS COMPANY.

I placed an order on May 29th. It's July 25th and no update. Upon reaching out, I only receive automated responses. I still have not gotten a refund.

I'm echoing the complaints of so many customers this spring of 2022. Here is my timeline: 3/29/22: Order a single shower cap, total $48.00 4/11: Request update (no updates since 3/29 order) 4/11: Raphia, from Customer Support assures it will ship w/in 2 weeks and offers shipping refund 4/12: I confirm I would like a shipping refund (this never happens) 4/12: Raphia thanks me for my patience and does not mention a shipping refund 5/10: Request update (no updates since last communication) 5/11: Raphia assures me it will ship in May and offers the option to cancel for a full refund 5/11: I confirm I would like to cancel and receive a full refund 5/11: Raphia confirms my order is canceled and I will receive a refund 5/17: I reach out again - no refund has been issued 5/18: Raphia says the refund will reach me in 7-10 business days 5/30: I reach out AGAIN - no refund has been issued (no response) 6/6: I reach out yet again for an update (no response) 6/10: In a new email chain, I reach out for updates 6/10: Raphia assures me my order will be shipped by the 3rd/4th week of June and offers cancellation 6/10: I confirm I would like to cancel and receive a refund 6/10: Raphia confirms my order is canceled and I will be refunded 6/19: I reach out again - no refund has been issued (no response) 7/1: I receive an update email claiming they are delayed due to migrating their website. They assure an order update will be sent to me with 1 week 7/1: I respond that I have received confirmation of order cancelation/refund twice now and have not gotten a refund (no response) 7/12: I reach out to all listed email addresses for this company about my (canceled???) order (no response) It is now 7/20, nearly 4 MONTHS after my initial order and anyone from SHHHOWERCAP has yet to even attempt to make this situation right.