The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

I ordered a cap in 2021 and it never was shipped. No responses from support or their online profile. I had to fight with my credit card company to get my money back. 8 months later, the CEO emails us saying that they have fixed their system, and straightened out their support line. My wife has one shower cap of theirs from 5 years ago, and it has been great. Their product is solid. Their support and follow up executions have been abysmal or nonexistent. At this point, this company should be labeled a scam for taking money and not providing any transparency.

I ordered a shower cap in the beginning of 2022 and several months went by without receiving it. I emailed asking for a status update on shipping and was told 10 days later basically “sorry for the delay.” I waited another month and wrote back that I wanted a refund. No response. EIGHT months later, I got a response saying that they cannot modify or refund my order since it is shipping soon. But I can return the item for a refund after I receive it. ONE YEAR after that (today), I get an email stating that my order has shipped with tracking info. This has literally been a 2 year wait. Zero stars.

I never received a product. I was promised a refund over and over. Promised another product and refund. Nothing. $60 wasted. I truly wanted to support this business. It's a complete rip off.

This is my wife’s review: “Can’t believe this company is still sending out emails advertising their products. You will order from them and they will never fulfill that order ( I placed an order in August 2023). They will ghost you when you request an update and/or refund because your credit card is immediately charged when you place your order. They have an F rating with the Better Business Bureau. Buyer beware!”

Update on 4-19-24: I was pleasantly surprised by a follow-up call and full support. We are very appreciative of the response and clarification of what happened with our initial order. Initial Review: Completely ineffective customer service. I ordered a Shhhowercap for my mother for last Mother's Day. I've been back and forth in emails with their customer service team, and even though many were affected with this issue, and they were aware, the only resolution was to send me new shipping label information, but the item was never received both times. I understand that third party issues can be challenging, but I don't understand how you could run a business this terribly.

I placed an order in September 2023. I have received ZERO updates or replies to many inquires about my order. I am so frustrated and I've exceeded the window to have my credit card cancel the payment. Meanwhile they are posting on their instagram and consistently spamming me with advertising emails! TOTAL SCAM. *** Update. I did receive my shower cap finally. (6months) It’s an incredible product. It was a very frustrating process and required ALOT of pestering to get replies but I do hope they fix their issues because it’s a great idea.

Update - I received a call from the owner & founder who explained the situation. I have many years of system implementation and data migration under my belt, and now completely understand what happened, and it does sound like it was way beyond their control. Honestly, the product was so great that I've been tempted to reorder anyway, but they've more than corrected the mistake, which I really appreciate. They didn't ask me to modify my review, but I thought it was important to do so. (I had a great experience with this company many years ago. My caps needed to be replaced, so I ordered 2 new ones, with the understanding that there would be a 2 week delay. Today is the one-year anniversary of that order, and when their customer service isn't ghosting me, they're telling me it's shipping soon. They won't refund, they won't deliver...)

Warning. Total scam. Ordered a year ago and not received product. Sales team did respond initially but not for months now. Keep getting emails saying the product is restocked and on sale, but they haven’t sent the two shower caps I ordered a year ago.