shells.comReviews of shells.com

Response from shells.comDec 24, 2023

Hi Alex, Our Terms of Service clearly state that the service is a subscription. You can find the relevant part at: "You acknowledge that Shells reserves the right to create a subscription service through one or more third-party merchants. With each account, you may have only one active subscription at a time. Payments will be charged on the day you sign up for the Platforms and will cover use of the Platforms for the duration of one (1) month or one (1) year plan, depending on the service level plan (a summary of which can be found at https://www.shells.com/l/en-US/pricing. A subscription plan is an automatic payment recurring based on the service plan selected. " We try our best to ensure that all parts are clear and concise and available to customers at all times. For transparency, the Terms of Service were last updated on April 27 2021 and are available at https://www.shells.com/l/en-US/page/terms Additionally, we made the cancellation process as easy as possible, either through the admin console (console.shells.com) with 3 clicks or by emailing support ([email protected]) and requesting it, where it will be actioned on your behalf. We ask for a Support ID as members of Shells cannot connect to your Shell for testing without it. The Support ID is a short life, randomly generated code which allows us to connect to your Shell for a short period of time. We deliberately built this feature for privacy and security of our customers. Whilst I appreciate your point of view, no one should ever have access to your PC without your knowledge and permission and this is what the Support ID is for. At the time we tried to test your Shell, you had reinstalled your operating system and it was on the installation process, which meant we could not perform any testing. We have asked you repeatedly for the Support ID as we are unable to do any testing as your Shell was either in the installation process or at the User Login screen. We've worked with you at each and every step of the process, however we have not been able to complete any testing to identify the cause of any slowness and when we've connected to your Shell, we have found it responsive and performing as expected. The testing is required in order to see if any software or your local network is the cause of your issue. Any issues identified will be explained as well as resolution steps. We'd still like to resolve your issue and as such, your support ticket remains open ready for your response. I hope this makes sense. Regards Jayson Q. Shells CEO

Response from shells.comJul 6, 2023

Hi Ruben, Our Terms of Service clearly state that the service is a subscription. You can find the relevant part at: "You acknowledge that Shells reserves the right to create a subscription service through one or more third-party merchants. With each account, you may have only one active subscription at a time. Payments will be charged on the day you sign up for the Platforms and will cover use of the Platforms for the duration of one (1) month or one (1) year plan, depending on the service level plan (a summary of which can be found at https://www.shells.com/l/en-US/pricing. A subscription plan is an automatic payment recurring based on the service plan selected. " We try our best to ensure that all parts are clear and concise and available to customers at all times. For transparency, the Terms of Service were last updated on April 27 2021 and are available at https://www.shells.com/l/en-US/page/terms Additionally, we made the cancellation process as easy as possible, either through the admin console (console.shells.com) with 3 clicks or by emailing support ([email protected]) and requesting it, where it will be actioned on your behalf. That said, I appreciate your feedback.. Regards Jayson Chief Executive Officer Shells.com