shells.comReviews of shells.com

Response from shells.comApr 1, 2024

Hi Bill, I suspect the issue is being caused by using Ubuntu on a Shells Basic plan (which is our entry level plan). which is below the minimum technical requirements. Customers are advised not to utilise Ubuntu on a Shells Lite or Basic package during installation and when launching the Shell. As the Shell is below the minimum technical specifications, it will result in a sub optimal experience, typically resulting in a long installation time, slow response time when inputting text or mouse movement, and/or slow loading. Whilst Ubuntu will work on Shells Lite and Basic, it will result in a poor experience. You can confirm this is the cause by opening the Resource Manager and monitoring your CPU usage which will be around 100% which means your actions are being delayed. We advise customers who purchase Shells Basic to either use Linux (specifically Linux MX) or to upgrade to Shells Plus or Pro to utilise Ubuntu. Additionally, we migrated our Support page from Zendesk to an inhouse solution for privacy and security purpose and as such, the Support pages are now located at https://www.shells.com/l/en-US/tutorial. This is why you get an error when you visit the old Support page. I hope this helps. Regards Jayson Q. Chief Executive Officer Shells.com

Response from shells.comJul 6, 2023

Hi, Can you please open a ticket and mark it FAO Jayson. We would like to investigate this as our support time average is less than 92 minutes, so your ticket remaining unanswered for days is unusual. Additionally, refunds are given unless it falls outside the refund policy. The only time we do not grant refunds if requested is if the request is after the 7 day refund policy, if a refund was granted within the last 3 months (to stop abuse of the refund policy) or if the account was terminated in response to breaches in the Terms of Service. If you're being billed every month, this would mean that you have an active monthly subscription, which can be easily cancelled from the control panel (console.shells.com) or by contacting Support. Again, if you open a ticket and mark it for my attention, I will personally investigate. Regards Jayson Chief Executive Officer Shells.com