Kevin W.
Some hiccups, but a great trip
Some hiccups, but still a great trip! This was our second trip to Scotland with Sheenco, and we were able to tailor some visits since we had already been. We also learned lessons about using hotels and cities as hubs instead of traveling each day. That said, we had problems with a couple of hotels, both from our end (not being focused enough on the details) and on Sheenco's end of not ensuring appropriate rooms ahead of time. In two places, we had to contact Sheenco to see about different rooms, especially in one city where the initial "Deluxe" room faced the hotel's garbage bins. The final hotel was also under a major renovation that would have been nice to know beforehand. The work did not adversely impact our stay, but from a customer service perspective, it would have been nice to know ahead of our arrival. A customer service tip for future reference.... Even with these hiccups, Sheenco provided great recommendations for visits and tours and was very helpful in securing reservations prior to arrival. We saw some amazing sites, including my ancestors' clan seat--Castle Fraser--as well the Kelpies, a personal favorite. If you have not visited Scotland before, it should be on your bucket list, and Sheenco can help you make the best of your trip. Since we have toured Scotland twice and Sheenco now offers similar help for Ireland, that is our next destination. Looking forward to it!




