Robyn J T.
Stranded in Clare, Ireland
I just returned to Dublin from your castle tour of Ireland. NOT HAPPY!! On September 11th we arrived in Dublin. Our first stop was a tour of Guinness (personally I don’t drink, nor do I have any interest what so ever how alcohol is made), but very much to my surprise I did find it very interesting and enjoyed it. Going forward on September 14, we were brought to Micil Distillery Tour in Galway. It was absolutely awful, the smell was unbearable. It was so bad I left before the tour started (there were six of us in the group and one by one we all walked out it was so bad.) The day didn’t get any better, we arrived at Glenlo Abbey Hotel, you booked dinner at the Pullman. There was not a single thing on the menu I could find to eat!! I went to sleep HUNGRY that night. I do not spend $6500 to go to bed HUNGRY!!! I was livid, it left me so upset it ruined my vacation. On our last day at Dromoland Castle we arranged and PAID for a transfer from the castle back to Dublin Citi Hotel in Dublin. No one showed up to get us!! When we asked the hotel to call your driver Tim Morrissey (name on our reservation) he told them he was NOT aware he was to pick us up. YOU literally left us STRANDED in Clare. I cannot believe your company can be so careless. My sister and I with the help from Dromoland Castle had to find new arrangements to get to Dublin ourselves. Not only did we not have a way to Dublin we also had purchased tickets in advance before we left for Ireland to Trinity Library and the Book of Kells, which to say the least we missed seeing, because we arrived too late for our set time they given us. I am requesting a refund for the transfer, the Trinity Library and the Book of Kells due to your carelessness. The only ray of sunshine for me on this tour was our driver Paddy. He was delightful, personable and knowledgeable. Paddy went out of his way to make everyone in our group happy and succeeded. This was my first experience in Ireland (and will probably my last) I am very disappointed by the entire experience. I would not consider recommending your company to anyone.
Response from Sheenco TravelOct 3, 2022
Hi Robyn, thank you for your review. We have been trying to contact you about this 2 hour driver delay and meal issue but have been unable to reach you. This is something we are taking very seriously and would love to discuss with you. If you are available for a call please let me know a good time to reach you as per my emails last week. Kind regards, Gary