Cynthia A.
Worst Customer ever
I order a shed 11/27/2021, I got an shipped update 12/7/2021, I called after about 10 days - Amber told me that it's not they're responsibility to track or confirm I received once they ship it I should call the shipping company. Shipping update shows it arrived some where in Pompano Beach on 12/10/2021, with delivery 12/14/2021, then 12/21/2014, on 12/31/2021 I requested a refund because this seemed like a scam, awful customer service rep. They were going to refund me $156.75 of $769.00 what a joke. So I was forced to wait on the Shed. I finally received it at 4pm on Jan 6, 2022 - I don't know if everything is ok yet - customer service was terrible. I will never use they're service again and I will let my 40,000 followers know about this company as well.
Response from Sheds For Less DirectFeb 2, 2022
This review is about the shipping company. Our company does not have control of shipping companies or their employees, equipment or scheduling. Thanks so much for your recent purchase from our small family business! I wanted to contact you now that the delivery issues have been resolved. I apologize for the inconvenience on the time this took and the item being stuck with the freight carrier for an extended period, I definitely know how frustrating that can be. There is an issue in the USA right now with truckers being understaffed. Unfortunately there isn't anything we were able to do to control this or change the outcome. The reason we were not able to cancel the order for a full refund for you is that the freight charge we paid to the carrier is non-refundable and they would have also charged a return shipping fee. Once something ships they stick it to us. This is the same with any company in our business. I hope you will accept our sincere apologies for the delays. Now that you have received your shipment I hope you will please give my company some grace and consider updating your review. We are available here 7 days a week to serve you toll free at 1-877-307-4337 or in live chat if we can help. I hope you will please reconsider giving my business a better star rating. Please let me know if I can help with anything. Thank you for your consideration! -Travis Owner