John W. L.
Unacceptable
For some reason, and I've tried many times, the handle and the cartridges do not mate. Furthermore, email to the contact address months ago received no replay. Bad product horrible customer service.
Response from 800razors.comOct 16, 2014
Dear John, We owe you a huge apology! We don't know how we missed your attempts to contact us. It is one of our core values to provide excellent customer service. We want to make this right for you with our Burn-Free Guarantee and will give you a FREE replacement handle and cartridge. To take us up on this offer, you can call us at (800) 729-6775 or email us at [email protected]. Regarding the installation of the cartridges, please refer to the following video which gives you step-by-step detail: 5-blade Razor - http://www.youtube.com/watch?v=rCBoRYKlW1c 3-blade Razor - http://www.youtube.com/watch?v=SwPcfQ1HW0M If you have any problems or questions, please feel do not hesitate to contact us. Best regards, The 800razors.com Team


