800razors.comReviews of shavemob.com

I ordered razors back in March. It felt like the razors were scraping my face when I shaved. I didn’t realize until recently that there were no comfort strips at the bottom of my razors and the plastic part of the razor was indeed scraping my face. There should be some type of quality control check before sending the product out.

800razors was to send me a package prepaid. The package arrived on February 28, 2015 with $6.50 postage due. I paid the extra postage and requested reimbursement from 800razors. I received 4 separate emails in the next hour. They claimed they have a business account with USPS, have shipped thousands of packages without incident, that the package was shipped “if it fits, it ships” USPS Flat Rate and offered to refund my purchase price if I returned product postage paid back to them. Of course, the first two and last don’t have any bearing on refunding my postage and the third, well, is only partially true. I sent back photos showing the package was NOT shipped in a Flat Rate package (invalidating Flat Rate postage). The receipt USPS provided was the shipping label, with tracking number visible, showing the USPS Postage Due stamp and $6.50 written in by USPS as the endorsement of postage due per standard USPS procedure. THIS IS A VALID UPSP RECEIPT though 800razors would not accept it as so and ignored all substantiating material I provided. This receipt would have been acceptable to the IRS and my former Fortune 100 employers but 800razors refused to accept it. In their emails, 800razors used terms like "federal offense", "impossible to have any difference in the postage" and "fraudulent postage due". With regard to the postage due stamp on the package, 800 razors stated "That stamp you have shown is not something USPS would use.” They again claimed to be some kind of preferred vendor for USPS and know all about the workings of USPS. 800razors even opened a USPS investigation and stated I’d hear from USPS in three business days. The next morning, I received yet another email, this time with the signature of the CEO, reiterating 800razors had done nothing wrong and again explaining USPS policies and procedures. I responded in detail but did not receive a reply.. I, too, work closely with USPS and thought I was fairly knowledgeable about their processes and procedures. So, I consulted the USPS website and confirmed what I already knew: the non Flat Rate packaging caused the postage increase and the postage due stamp and collection were, in fact, proper procedure. The website states that "If the item is short paid, it will be delivered postage due to the addressee and the letter carrier will endorse it to show the amount of the postage due." This is exactly what happened and what I provided to 800razors. Three days passed and I did not hear from USPS re their investigation so I contacted USPS myself. I spoke with a clerk in the post office that handled the box, the manager of the person who responded to 800razors’s investigation request and then to an investigator from the USPS Consumer Affairs Office. The Consumer Affairs Office representative and I had multiple phone calls and she even pulled the USPS scans of the package moving through their system and explained the calculation of the additional $6.50 due. $5.05 was paid by 800razors as part of Flat Rate shipping but, due to the incorrect packaging, the retail postage of $11.55 was applied. Hence, $6.50 was due on delivery. She followed up in an email detailing the above and stated: "You are right on all accounts. I do not understand where 800razors is coming from or where they are getting their information." I nearly simultaneously opened a case with the BBB and a dispute with American Express. The BBB went through three rounds of negotiations with 800razors. 800razors again reiterated their vast knowledge and experiences with USPS procedures, that this has never happened before and the “Burn Free” guarantee where I could have the privilege of paying postage to send my product back for a full refund of the product only. They claimed they’d checked with USPS and was told this could never happen - but declined to give us names or contact information of those with whom they spoke. 800razors offered no comment on the USPS website data or the notes from the USPS Consumer Affairs Office. The case also devolved into personal attacks. 800razors claimed I was trying to get something for free and even claimed I tried to get a refund before the package arrived. They said I'm not a "customer" and that their "customers" get great service. How sad that any business owner would act that way. They further offered to refund more than the the postage due if I provided a printed USPS receipt showing the tracking number. I explained through the BBB that my mail carrier does not carry a portable printer or a credit card machine and could not provide a printed receipt at the time of the transaction. Mail carrier transactions are cash only and this is consistent with USPS website. (Transactions at a Post Office are handled differently.) The letter carrier explained that the label with endorsement is the receipt. 800razors knows this but continues to demand what does not exist and could not exist due to existing USPS mail carrier procedures. 800razors continued to ignore the UPSP documents, USPS website or the transcripts of the USPS investigation they initiated both to me and the BBB. The BBB came back to me and asked me for my supporting evidence. I suppled the photographs which 800razors already had, the USPS website info and the email information from the USPS Consumer Affairs Offices complete with names and contact info. I also provided the USPS case number (which 800razors opened) which substantiated everything I was saying. All of this became part of the BBB file to which 800razors and I had full access. When the BBB presented this info to 800razors, 800razors replied (typo is from 800razors): “Is BBB advocating a company just hand over money with no substantiation? Because that is what the complaints r is asking for. USPS claims this never happened and if it did, the customer would have a receipt.” Again, 800razors made no attempt to explain away all the info they I provided. They simply demanded a recent in a format that does not exist. The BBB is not an enforcement agency and cannot force 800razors to make good on the postage. BBB dropped their rating for 800razors, posted an unresolved complaint issue (which should stay for three years) and closed the case. The AmEx complaint process was much quicker. AmEx does not allow for much text in their disputes. It is basically a multiple choice system so I could not elaborate on USPS conversations or the USPS website info. However, it did allow me to attach the photos. Three days later, American Express credited the shipping charge to my account. A letter dated March 6 followed confirming the refund. There was no detail in the letter. I phoned to ask how they made the decision. AmEx would not elaborate but the representative did say they did not like the answer 800razors provided. I updated this review on March 23. Within minutes of my posting of this review, I received an email from the CEO of 800razors. 800razors refunded an additional $6.50 claiming they never heard from American Express and the refund I received was from them and not from an AmEx dispute resolution. Simply not true; the refund was received weeks ago and has the AmEx dispute case number right on the refund notice. 800razors also requested TrustPilot take down this review (for the second time) claiming I am missing proof of purchase. Really??? A few hours later, also on March 23, I received an email from the manager of the person I'd been working with at the USPS Consumer Affairs Office. It states, in part: "I verified in our internal database that 800razors is not a USPS managed account, nor do they have a Business Service Network (BSN) Representative. ... The fact that someone there is trying to quote the vast USPS without a specific title, name, and their comment should be of no value to the BBB. As indicated accurately below, the USPS can and does charge postage due. ... Trying to obtain a receipt from the delivery unit after the fact is difficult. Your photo really should be enough evidence to show the BBB that the item is not in a flat rate package, for which the ‘if it fits is ships” does not apply. It is unfortunate you are having this back and forth with 800razors If they ever provide a USPS contact name to the BBB to identify their ‘USPS rep’ I would be glad to advise them of this matter." I sent a thank you email to the CEO of 800razors thanking him for the refund, advising that the refund was a duplicate and providing particulars of the refund transactions. I also forwarded the lastest information from USPS Consumer Affairs manager. There has been no response. On March 25 I received notice the BBB reopened then reclosed this case. Since 800razors did reimburse $6.50, the BBB considers the matter resolved. They did slightly raise their rating of 800razors, though not up to the previous levels, and the dispute remans visible on their website. Sadly, the USPS issue remains unresolved. I am sure 800razors believes they are right but I KNOW I paid the $6.50 and have various forms of written documentation to prove it. We asked the USPS representatives for 800razors to be identified so they could connect with my USPS representatives (already identified to 800razors and the BBB) but a response from 800razors was not received. Perhaps USPS made a mistake. Perhaps the USPS representatives for 800razors are misinformed. Perhaps my USPS representatives, the USPS website and the AmEx resolution are all wrong. We'll never know because the conversation didn't happen and, in that case, everyone loses and no one learns. It's a shame one has to go through such lengths to get a company to respond appropriately. 800razors' reply below shows the level at which they like to play. Paying for two refunds without ever receiving the a receipt in the format they demanded, partially cleaning up their BBB rating and chasing public reviews trying to protect their reputation is unproductive for all. Responding to the BBB rating change and this post after the fact is not in the interest of good customer service. Oh yeah, they say I'm not a customer so I guess I don't get customer service. There are many other razor companies on the market. I strongly suggest you look elsewhere for your razor needs.

I was excited to try this product but it quickly faded when I squeezed some product into my hand. The smell was awful. I followed the directions but there was absolutely no lathering. The glide seemed to be good, and I felt like it softened my face, but did nothing to soften my beard. I would tackle the smell first as that was the thing that turned me off the most. It was a bad combo of Noxema and nursing home

I recall purchasing a similar product at Wal-Mart about 6 months ago. I discarded it after 3 days for the same reasons enumerated below. 800 razors ultra shave cream My face felt very smooth after shaving. • I would not like to shovel transparent snow off my drive. For the same reason I do not like to shave my face if the cream disappears and I can’t see where I have previously shaved. • There are 5 oz. in the container. You recommend I use ½ oz. when I shave. This means I will get 10 shaves out of each container. This is not very attractive from a cost per shave standpoint. I can buy an Edge, Gillette or Shick can of cream for about $3 and it will last at least a month and I can see where I have shaved. • The lubricant is so effective it made the razor slippery and difficult to hold.

For some reason, and I've tried many times, the handle and the cartridges do not mate. Furthermore, email to the contact address months ago received no replay. Bad product horrible customer service.