shanandtoadReviews of shanandtoad.com

I ordered 10 days ago and still shows as the order is still not filled left message to contact without results and phone going to voicemail aggravating to say the least ADDENDUM: Please note that I have since spoke through email with Daphne and trough my surprise she tells me that I am located out of her range and they do not have anything on their website to indicate my address is not in their range. This is a company issue and I as a customer should not be the one with the short end. A good business would of shipped my product at whatever cost and then adjust the shipping rate so it calculates AFTER you out in your address. This is time consuming for me and disappointing. I have order from many international companies without this issues so this company excuse is ridiculous.

For an online based company the policies are quite ridiculous. It is a US Incorporated company but they ship from India so you need to pay return shipping all the way back to India additionally they don't offer for returns only store credit. I've never heard of such a policy for an online company they don't even have a retail location

Wrong sizes were sent and when i emailed about it i was informed sale items are not valid for return/exchange. Also they stated they will make a “courtesy” exception and allow me to return items without clarifying who will bear the cost of shipment and if i will be shipped the right sizes or refunded Lousy first and seemingly “last” experience

completely screwed , did not ship order and now will not arrive in time--unreliable and completely unresponsive

I ordered the blue gingham romper and I got the sage the color although it is blue in the picture and in the description so I had to order another one for my baby’s 1st year photoshoot hoping I will get the blue one but also got the sage one ! This is so misleading and annoying specially that we have to pay the cost of shipping items back !!!

I have requested a review but have not received anything. I'm worried because I can't give you an estimate of when it will arrive.

Unfortunately I had to pay more in duties ($94) than I did for the clothes. Also, while the clothes are cute the sweatshirt came with a hood that wasn’t specified on the website (which my kid isn’t allows to wear to school) and both clothing items smelled moldy and had to be double washed before our kiddo could comfortably wear them.

Untimely shipping, especially with shipping fees. Boutique sellers typically wave these fees. Returns/exchanges policy ridiculous. Not a way to win repeat customers. Website is often glitchy.