S-FORCEReviews of sforcewatches.com

I would rate them zero if it were an option. I ordered a watch from them (I'm UK based) back in early November 2020 for my 40th birthday. Paid for it in full. They state the build of the watch starts right away and will take 90 days to arrive. My watch arrived 2 days ago! That's not all. Initially they were OK at replying to my emails although I had to keep chasing them up myself for updates as they DID NOT provide me with this. I had to ask every time. Then when time was getting on and I hadn't received my watch at the specified date, I emailed them to chase this up. No reply from them. It wasn't until I filed a charge back claim through my bank that they decided to reply. The same production manager emailed to say "Your watch has passed quality checking and is being shipped along with a complimentary gift for the inconvenience" So my watch arrived Wednesday. First issue, apart from the ridiculous wait, it was worse than ordering a new car! The custom engraving message THAT WAS CONFIRMED to the production manager, is completely wrong!!!! Plus no complimentary gift or apology letter in the box. You are given the option of a free custom engraving message on the backplate of the watch, 44 characters. They got this wrong also EVEN though they emailed me to check and I responded QUITE EXPLICITLY with the EXACT wording, bare in mind this was an email between myself and the production manager who also advised me the watch had passed quality checking! So I emailed the same production manager back to advise and what a surprise, its now Friday and I've not heard a thing. Now out of pocket by a few hundred pounds and as its a special gift for my 40th, now a very tainted item. Their company slogan is built not bought but I'd say more like bought not built as I don't believe its custom made, they just take a watch off the shelf and engrave a message on the back YET they can't even get that CORRECT!!!! I gave the production manager on my email Wednesday until 6pm today to reply with a solution to rectify the situation before I write my review BUT have not heard back. Given them every opportunity and last chance but they clearly don't care. This was my first time using the company and has been my last. I urge any new buyer to exercise extreme caution before making a purchase especially if you are in the UK and are unable to simply walk in to their shop, which is in the States. I am VERY DISAPPOINTED and DISSATISFIED with the WHOLE customer service journey from making the original order up until now. Do not believe the reviews stated on their website as I believe them to be manufactured!

Buyers be aware! Placed order on Nov 2020, estimated delivery was Feb 2021. Early Jan got email saying sorry but due to Covid it will be mid Mar, in Mar got email saying it will be mid Apr... Its mid Apr and no sign of the watch or estimated delivery date... That's 100 business days since delivery or roughly 140 calendar days! 140 days! I am genuinely disgusted waiting and reading emails telling me it will be worth it. I've posted few comments regarding the situation on their Instagram, all deleted withing few min. They are advertising new products, asking people to buy more and more when truth is very simple, they took my money almost half a year ago and I am still waiting. Currently I've requested for my order to be canceled and money returned as I want nothing to do with their brand. Think before you give them your money... Whole company is fake, you know why there is no negative reviews or comments on their social media or website? They delete them 👍👍👍 There must be a lot more people like me, told to wait while sforce are processing more orders and taking more money for products that are not being delivered... Update: Just to make you all aware, I’ve newer received my refund or my order. After further 2 months of waiting I’ve raised claim through my credit card, claim was disputed as seller lied that they’ve already issued the refund via different payment method. After providing PayPal statements and multiple back and forth emails credit card was reimbursed under payment protection and credit card issuer picked up direct with sellers bank. In the mean time sforce watches were happy to ignore all my emails and provide any further explanation to all the mess they’ve made.

This is not a company to trust. Bought a watch from them and they said that would take 3 months to receive the watch. It's been more than three months and still don't know if I will receive it. It is better if you buy a G-shock or any other watch brand.