Jim
Received wrong capsules and incorrect amount
I just read through several of the reviews on your website. It is great to read these wonderful reviews and how quickly issues were resolved. Probably my review will not be published. My issue started in January and I paid $313.52 for my order. I received 6 capsules labeled Ivermectin, should have received TEN. Also, received 6 Nitazoxanide capsules. Both bottles of capsules were identical in appearance. I called customer service and told them I only received 6 Ivermectin capsules and sent pictures as requested. After several attempts to resolve this, I received responses, such as: " working on getting best solution; we understand we have taken a long time on solving this issue and deeply apologize for it; we are still working on getting this resolved as soon as possible, thank you for your patience and understanding". Last response was March 14 from Seven Cells. I have given them a reasonable solution for this: refund me my money or give me the REAL Ivermectin capsules. None of the reviews that I have read have taken this long to resolve. I have asked to speak to a manager or pharmacist, but no response. Has anyone received the wrong capsules? My patience and understanding are wearing thin. I guess my next course of action is the State Pharmacy Board
Response from Seven CellsMay 27, 2022
Jim, as our customer service team has requested since your call, send us back your package that you suspect has errors, and we will send out a new package as a courtesy. You did, in fact, speak to one of our pharmacists that offered the same while also noting that we cannot refund a product purchased in December of last year. We compound REAL products here with real pedigree. If you are looking for the manufactured product, feel free to find it elsewhere, otherwise, send us back the product in its entirety and we will send you a replacement!