joy
I had a positive experience
I had a positive experience. I bought a stairway chandelier, and it arrived perfectly packaged and in great condition. I had previously read reviews stating that the instructions were not in English and the electrical components were not wired for the US system. Knowing this, I contacted the company right after placing my order to request English instructions and US-compatible lighting. They guaranteed they would accommodate this, and they came through for me. The quality completely took me aback because it is exceptional. It features very heavy glass globes along with high-quality brass trim and fittings. It is definitely high-end and not cheaply made. However, I don't like how they lead you to believe they are based in Wyoming. My order shipped directly from China, so this is a drop-shipping operation. Be aware of that fact. If something goes wrong, I am not entirely sure how they would handle a return since you are absolutely not dealing with a USA-based company. Additionally, I ran a scan and discovered they use an internal review system. Do not rely solely on the reviews on their website to make your decision, as those can easily be manipulated. I did contact after it shipped because they said I would receive on Friday and on Wednesday it was still in Japan. That was when I learned it was not coming from WY. The next day it was in Alaska and on Friday it arrived! Frankly, I couldnt believe it. They fulfilled the transaction beautifully with no issues. Note: they never did respond to my tracking question or follow up. They get a 5 star because all went well and the product is great.