SesameReviews of sesamecare.com

My first experience with Sesame was great I called on the prescription refill video line and totally different experience when you have a prescription refill appointment you would assume it's a refill for the prescription that worked that you had before unfortunately that's not the case because she called in something totally wrong like she didn't even look to see what my previous prescription was it's the same medicine but it's supposed to be given five tablets at the beginning and then four and then three and then two and one it has to taper down all she did was prescribe one pill one day which doesn't do me any good for my illness trying to get hold of anyone at Sesame is a complete nightmare they're automated system is a joke still haven't received an email from the company so really a total waste of my money and I still didn't get the help that I need because I don't feel that she bothered to look at what my refill was if you're going to call it a refill line but not give the actual refill then call it something else I would like a refund or my original rest of my prescription so I can actually cure what's wrong

My NP wasn’t able to assist with my assumed ADHD issue over video. She then told me I would need to come in their office the next day for an evaluation. I said ok, but she never sent the appointment details like she said. I called hours later and she said she would send it then. When I received it, I realized her office is actually almost 4 hours away from me. I thought sesame went off of your location, but apparently not. So I didn’t receive the care I needed and then couldn’t do the in person follow up option due to the distance. She then said she would help me find a clinic in my area and never got back to me. I’m super disappointment and it feels like I wasted $35. She did go ahead and send in a different anxiety medication when I mentioned mine wasn’t working. However, when I picked it up, it was only a 10-day fill? It was 30 pills but you take 3 a day. Seems pointless.

Done been writing reviews on the poor experience and have nothing else to say

I saw a doctor yesterday and was very disappointed in the service. I’ve used this site before and the other doctor was very nice. The doctor I saw yesterday made me wait 20 minutes from the scheduled time and didn’t even greet me, he just asked what was wrong, what do I need. He didn’t really ask any specifics, I just stayed quiet almost the whole time cause I felt like I was annoying him? He didn’t tell me anything, just that he sent my prescription to the pharmacy, I don’t know if he gave me a second refill as I requested — and to “feel better”. I’m not even sick lol I needed an acne medication refill. I want a refund.

I had looked at this site for care for my health needs a few times since last year and there would always be four to five providers seemingly available for telehealth visits if needed. I went there to see if I could be seen for an issue earlier this month and was shocked to see a message saying that providers for my area wold be coming soon. Previously there would be 4 or 5 providers to choose from each time I'd check. Now their website is acting like there are no longer any providers available for telehealth appointments for my city or any surrounding ones. That is unless one of the previous ones mentioned above will pop up for extremely brief periods every so often and not daily. Of course it's the most expensive one that's still left. I'm not sure what happened to all the others that used to popup as available but it gives the impression something not so good is going on behind the scenes. I edited my previous review after checking their site daily since posting it. I missed my chance to respond to Sesame directly here apparently. The notifications of being responded to went to my spam box.

I managed to get a Dr and he was on time and supposedly he’ll get my prescription for me, but now they want a follow up in 30 days. They know that it’s not for a cold, it’s a maintenance prescription for depression… I’ve been taking it for years and just need it renewed. Now I’m getting the runaround after I’ve paid… skip this scam

The MD I spoke to invalidated my experience by basically saying others have it much worse than I do and I seem fine. Prescribed me some meds and sent me on my way. Couldn’t answer what caused my allergy because it could be “so many things”. Did it for convenience bc it worked for my schedule but I would have rather gone in person elsewhere solely for better bed side manner. She rushed through the appt. and it felt like like she didn’t want to be there. Next time have compassion and patience for your patient.

Well, really the only complaint I have is that I did th0 televisit because I needed a prescription refill on an inhaler. The Doctor or his staff filled it ONCE, with no refills. The previous Doctor I had a televisit with (also at Sesame) gave me 9 refills. That was end of summer. Paying $50 for ONE refill doesn't seem like much of a savings when I can go to an actual Doctors office for a $50 copay. And you can't reach the Doctor through the pharmacy for a refill. You have to make another $50 televisit appointment.