SesameReviews of sesamecare.com

I signed up for Everyday RX at $59 per month which includes free refill appointments. I currently only have 1 med that I need refills for but it was the only affordable option. My appointment with the doctor was at 11:45 am PDT today. It is now 6:45 pm PDT. Still no refill. I asked for the prescription to be mailed to me. The clock is ticking because I will run out of meds next week. I called customer support at 5:30 pm PDT to report this. She said she would reach out to the provider and get back to me via email within 30 minutes. No email updates yet. I’ve used other tele doc providers and refills were submitted immediately after a phone visit. I’ll have to cancel after only one day. First I need my prescription and I can only hope that someday the physician will order it and that I’ll receive it next week. I have my doubts and I’m very disappointed.

So disappointed. My provider wrote a one-month script for Zepbound. I am not sure why she only gave me a month! I can't lose 30 pounds in a month. Then I had to book again to get a refill, which I did. Once I got on the call, the provider told me that I booked the wrong appointment and that I had to rebook a different type of appointment. So I did that, and in order to rebook the appointment I have to pay $708!!!! Now I am waiting to get the refund for the appointment I did book and have to figure out another way to get Zepbound.

Absolutely despicable, predatory company. They operate under deceitful practices. They absolutely DO NOT care about you or your health and under no circumstances should you trust them with as much. I paid the $59 fee for a MONTH of membership. After around 2-3 weeks I was told I could no longer use my membership because the month had changed. Even though I paid for the month starting in the middle of the month so I should have until the middle of the following month to use my membership. This is so shameful of this company to deceive consumers and refuse to work with them. I strongly recommend you do not trust this company.

Horrible experience. False-Advertisement as prescription refill. Refused to prescribe my fertility medication. I was traveling from Europe and needed a Prescription transposed after the supply I brought finished. Finding their ads, I booked a meeting. I received one doctor who refused to prescribe the medication because it was 'typical' for it to be perscribed by an endocrinologist. firstly. was prescribed by a endocrinologist. following my original diagnosis, which is why this is a prescription refill. Secondly. There are no legal restrictions on GP's from issuing prescriptions for HCG in California. Fine. Bad egg, maybe she was uncomfortable. I take her advice I choose a doctor that SPECIFICALLY has endocrinology experience on his profile - book another meeting. This time he messages while the call is ongoing though he is not present, saying 'quote from previous doctor summary about prescription typically being prescribed by endocrinologists. ' I then point out that his profile literally has endocrinology experience on it. - doesn't get acknowledged. Never joins call TLDR - - Doctor didn't make up his decision at all- literally quoted the past doctor as his first message to me. - biased by past opinion. - Doctors having listed experience descriptions that didn't match their reveled expertise or comfort (he can already legally perscribe it, if he had endo experience he would have prescribed it, or atleast spoke to me about why he didn't - None of that occurred) - Platform false advertising as prescription renewal service and doctors then suggesting I need diagnosis for something that is already a specialist diagnosis, requires a full blood panel, has no safety concerns, and which they're entirely within their rights to just prescribe at will to a patient on their best judgment. I never write bad reviews like this but My mother is a registered nurse of 30 years. I grew up around medicine, that is why I know this is bullshit. FOr the record I already filed a complaint with this so they can't say shit about not identifying me.

Do not use the fertility service through the Costco partnership First - I will start by saying the doctor and the customer service team were AMAZING - quick and responsive. This is a Sesame corporate issue. Here’s the problems: 1. The first step in IVF planning when using a donor or not - which most do - is getting a genetic carrier screen. The doctor through Sesame wrote me a prescription for this lab work. Quest would not accept this since it wasn’t through the portal. The doctor confirmed she was unable to enter the CPT code (which I then confirmed with both Sesame and Quest) was an issue because Sesame does not allow their own providers access to genetic carrier screening CPT codes. So they are unable to handle the most basic function of fertility bloodwork which is step 1. This is not a well thought out vertical of business and it screams money grab based on their marketing vs actual capabilities. 2. The initial doctor you meet is not an IVF specialist (they are mostly family medicine PAs) - their job is to write the prerequisite scans and bloodwork prescriptions (most of which Sesame does not have the capability for - see #1 above). They then refer you out to their partnered IVIRMA locations which are the actual IVF clinics. PLEASE DO YOUR RESEARCH ON WHERE THESE CLINICS ARE. They are only in 10 states according to their website with most states having few locations most which are nowhere near patients. These are very large, established corporations in partnership. The program is not sufficient and from what I’ve seen alludes to a money grab of multiple groups making money from the 3 layers of referrals (Costco, Quest, Sesame and IVIRMA) without proper capabilities for the service they claim to provide.

For 2 weeks unable to schedule an appointment with my Dr or any other Dr. I have tried many times different day different times this is very frustrating I will find another provider if this is not addressed

Buyer Beware! I thought this was like Hone. I paid the 59.00 and met w/a doctor who then wanted me to give her my last breast exam results before giving me a prescription. Was not planning to test me first to see where my hormone levels were, was just going to give me a hormone prescription. I was only expecting to be charged when I had my next visit which I did not b/c I was not yet able to get my breast exam documentation and they charged me again for 59. I called and asked for it to be refunded and they said No. Should've just went directly to Hone.

I scheduled an appointment for a note that I needed. I put all the information into my chart prior so he could review my documentation. The doctor did not bother to review any of my information prior to appointment. He did not login to appointment until 10 to 15 minutes after it was scheduled. He informed me he would not be able to provide the type of Medical Necessity note that I needed. This was after I had to once again explained what it would be since he ignored the supplemental documents I had included. Why didn’t he read what was put in the chart prior to the appointment? I can’t say, but had he maybe this all could’ve been avoided. He obviously had not read one piece if information I took the time to include. He said he would flag the appointment and have it refunded. He never bothered to do so. I have reached out to Sesame Care multiple times now for a refund and have yet to get it. It is now officially been seven days since my appointment, they have been not able to contact the doctor to get it resolved, he has not bothered to respond. He clearly has the ability to respond when he is going to get paid for an appointment so that’s interesting. Also, just so you know, the doctor’s name is Dr. Bilawal Ahmed. Sesame care has told me for the second time this week to give them 24-48 hours and they will reach back out to me so that’s where I am right now. I will never use the service again and I don’t recommend anybody else use it. This has been my honest experience with the site. I definitely do not recommend using this doctor on that platform because he clearly cannot respond to Sesame and he clearly does not read notes prior to appointments and is not reliable and cannot be on time nor be counted on to follow proper protocols so I wouldn’t want him as my doctor on an online platform or where he locally be practices in San Luis Obispo Ca. One thing I do know for sure is if something is to go wrong and your appointment is canceled or needs to be refunded for any reason, the staff cannot issue a refund without talking with the physician who they can’t get in touch with so if there is a problem that arises they’re not able to resolve it in a timely manner or at all. I will keep you updated.