SesameReviews of sesamecare.com

I booked an appointment and joined my video chat on time and sat around for 34 minutes before I had to give up and get ready for work. This was on the 29th of July 2022 and I have tried to call customer service at least 30x. Everytime I call it would ring once or twice the most before giving me a busy tone. I used a co-workers phone with the same results. I also have sent 3 emails to the support email address with no response after 3 days. I had 4 days of supply left then and now after today I only have enough to take one more dose tomorrow which I will have to do on August 3rd, 2022. After that I will no longer be able to take my mental health medication because I can't get anyone to respond to my emails. I can't even get the customer service number to work and now I don't have enough for another visit I will be stuck... This is a very dangerous game sesame is playing right now and I see other reviews where a respresentive responded telling them to call customer service at the number.. I have been trying for 3 going on 4 days now and I cannot get it to ring. I need someone to respond to my emails or call me TODAY!!!!

They claim to prescribe meds but they don’t. I met with a doctor I explained I needed a certain Med. I already have insurance but I didn’t want to wait a year for my insurance she didn’t prescribe anything although it’s a simple scrip. I highly DO NOT recommend. Waste of time and they claim it’s a certain price but at check out it’s much much higher.

If we could give negative 0 stars, we would. We have guests visiting from out of the country and one needed to be seen. Appointment was for 4:43. Logged on and the message stated to give the dr 20 min. It’s now 5:37 pm. I have tried calling, emailing and chatting with Sesame w/out results. We even called the dr and nothing. They charged my card for services that weren’t rendered. DO NOT USE THIS COMPANY. They are predators taking advantage of people in need of care.

Provider did not show up, Horrible customer service, I’m not even able to refill my prescriptions due to Sesame’s inability to connect me with my provider.

I'm very let down with my experience with Sesame. I'm currently experiencing a growing amount of pain that isn't going away and I believe I need medical advice. I made my appointment, eagerly waited 3 hours and when I jumped on the call I was greeted with a message asking me to please give another 20 minutes for the doctor to join the call. Fair enough. 20 minutes go by; nothing happens. I wait another about 12 or so minutes more with no response and my battery dying so I gave up. I feel so stupid for paying $38 to stare at a blank screen. I want to give the benefit of the doubt and believe this was a technical issue but I don't know man. I just feel kicked while I was already down.

Horrible false advertisement! Their website claims their doctors prescribe monoclonal antibody treatments for Covid. The doctor I booked with said she’s never given a prescription for monoclonal antibodies! They’re playing on the sick Covid positive people and stealing our money. They refused to give me a refund. I’m reporting you Sesame! This is fraud!

Would rate zero stars if I could. I joined the session at 8:00 for a 8:00 appointment. The appointment was supposed to be 15 minutes. I log on, and it says to give your provider 20 minutes to log on. I waited until 8:24 before signing off and finding care somewhere else. The provider never showed up so I’m asking for a refund which Seasme refuses to give, even after sending multiple messages to customer support with time stamped screenshots. Customer support says I got off after waiting 2 minutes and the provider got on and waited 11 minutes, but I was never connected to her. How could I get off at 8:02 but have screenshots at 8:05, 8:11, 8:20 & 8:24 that says waiting for the provider to connect.

Tried to use the service today. I have issues that require an antibiotic and had very little time to with. I filled out the form and of course you have to pay the fee up front. An issue occurred during the process but it still charged me. I wasn't able to edit it or continue. All my info was gone and I wasn't about to fill the billing info again. I called the number and the lady told me it was a hold but my bank said unless the reverse it it's going to post to my account so I disputed it and got it removed. Seems kinda fishy. I really would have been happy if there was a way to continue the process because I needed to speak with a doctor. I hate I had to call my bank to get my funds returned... Anyway use with caution.