I talked to a Dr at 4:45 yesterday for a UTI she said she would give me microbid . The prescription is still pending 24 houts later. There is nobody to help me, I've tried everything! I will have to call my bank Monday to see if I can get a refund. So upset!
Response from SesameMay 18, 2024
Hello,
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums.
We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
CU
customer
Access doctors quicker and easier
It would be easier to have access to the doctors by instant messaging, instead of paying to message them because they are not quick enough to respond back. This is such a hassle and waste of time.
Response from SesameMay 17, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
SH
Suntanna H.
Did not respond after the appointment
Did not respond after the appointment, when I sent a email.
Response from SesameApr 30, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
EJ
Erin J.
No one is responding
Great experience with Dr. online but meds prescribed require prior authorization. I have messaged, called and sent email with no response when they market their response in 24 hours. I can’t get the meds prescribed at this point because of no response by Sesame.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
KI
kitten
I had an appointment at 8:45
I had an appointment at 8:45. There is a note that says please allow 20 minutes from your appointment time. Okay, understood. It is not 9:23, over 30 minutes from scheduled time. No email or text alerting me that doctor is running really late. Do I sit on the phone and wait? What the heck?
Response from SesameApr 29, 2024
Hi kitten,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
JH
J. H.
Communication limited to 10 days after telehealth visit
Easy to get an appt. and I was able to see a family doctor for $66. However, the website does NOT tell you that you have 10 days to message your provider with any questions or problems, after which you must pay for a whole appointment if you want to reach them. Mounjaro in the dose he prescribed is out of stock indefinitely, just wanted to try a lower dose that is in stock and I have to pay for another visit.
Response from SesameMar 19, 2024
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and encourage you to reach out to us at [email protected] (mailto:[email protected]) or (877) 947-6411 if you have not already done so.
MB
Melle B.
Appointment was great but the…
Appointment was great but the documentation is shady as h3ll no way my job is buying a real doctor gave this to me I don’t buy it I don’t know what to do now omg
Response from SesameJan 8, 2024
We appreciate you taking the time to share this feedback. We take all customer input seriously and encourage you to reach out to us at [email protected] or (877) 947-6411.
AP
Arlande P.
Provider no show
I’m not knocking sesame care, just the experience I had today. I used sesame before and have had great experiences!
I scheduled an online appointment for 10:00 a.m. with provider Na. Op., FNP-C. I did the test your mic and connection, which was fine. The message said give the provider up to 20 minutes from the appointment time to show up. It was 9:31am, I figured I would rejoin. Now, I’m having lower back pain along with sciatica pain to the point if I could have made it to my local urgent care, I wouldn’t need the telemedicine. I rejoin and it’s 10:05am. I waited until 10:33am the provider never showed up, no updates, no email, no call, and no text. I’m still connected, at 10:45am I received a message on the sesame page my appointment has now ended. I’m like how??
I call the customer service /support number that is listed when your provider does not show, and the lady tells me I that I have technical problems because I was using safari instead of chrome. I’ve been using Safari to login to sesame since 2021. I’ve never had a problem with the previous providers and connection.
I don’t believe it was a connection problem! Provider Na.Op., FNP-C just didn’t show up. I work in healthcare as well and if there should be a technical problem suspected, we pick up the phone and call the patient directly or give a courtesy call or text to be sure.
I was told I will get a refund in 2-5 business days. But I still need to see a provider…👀 that was not an option. To see another provider I would have to pay another fee, I don’t think that’s right.
Response from SesameNov 23, 2023
We appreciate you taking the time to share this feedback. We take all customer input seriously.
