JIREH P.
I am extremely frustrated with Sesame
I am extremely frustrated with Sesame. I specifically requested two prescriptions that are meant to be used together, but the doctor only sent one of them. There is no direct way to contact the doctor. The only option is to speak with a chatbot, which repeatedly said it could not help. When I asked for customer service contact information, the chatbot still refused to provide any assistance. Even worse, I was told that if I wanted to discuss the missing prescription with the doctor, I would need to schedule and pay for another appointment. Patients should not have to pay again just to correct a prescription issue or ask a follow-up question about a mistake. I paid for medical care, not endless conversations with an unhelpful chatbot and additional appointment fees to fix their errors.
Response from SesameJul 7, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients' privacy and confidentiality is extremely important to us, so we're unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we can better understand your experience, but we haven't yet received a response. We take feedback like yours seriously and would still like the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support