SesameReviews of sesamecare.com

Doctor listened well and wrote script for refill, but failed to confirm that pharmacy had acquired script. Asked doctor two days later to send again, he claimed he did, but once again they said they had no record of my prescription. When I used your service in SC I had zero problems. In NY, either doctors don't understand which scripts can be written where, or they are just plain lazy. At that point, my time and money are wasted and my medical concern continues. It would have been better not using Sesame in the first place.

HORRIBLE!!! Waited 30 minutes for no provider to show up when I needed a refill for a med that I’m already on. I already can’t get in touch with my own Dr & am having withdrawal they took my money then just dumped me saying they couldn’t help. I tried to see if I could get a second opinion or WHY I couldn’t be helped & they scheduled me another appointment. Charged me AGAIN & I’m having to re-fill out everything only to wait another 25 minutes for a doctor to NO SHOW. ANXIETY? DEPRESSION? IN A CRISIS DON’T GO HERE FOR HELP!

So I tried that telehealth company called sesame yeah don’t use them they are horrible The girl literally spent less than four minutes with me. Plus she asked me one question and diagnosed me on the spot for having upper respiratory infection..and know for a fact I don’t have that. Plus she was like I’ll get you on an antibiotic and I told her that I’m allergic and I already put that in the notes for Allergic reactions. It’s some kinda weird crud I got from my daughter taking care of her. Then I was trying to talk to her and she said a few worlds of advice and ended the call without even letting me talk.But just wanted to warn u all not to waste ur money they might be cheaper but they couldn’t give a crap about you or anything. Buyers beware lol

My experience with the Dr/Nurses have been Great no issues. Now I was given an antibitoc and I had a reaction to it. I could not find a place to send the Dr/Nurse a message about so she could give me something else. Pretty simple thing. So I tried the online chat which could not help me. So I called and I was told I would have to book another appointment and pay but they could give me a promo code. Any other place even Dr offices does not charge you to give you a new antibiotic and you should be able to message Dr/nurse about this and given something else. This is not quality care. It is a simple thing to fix and they just wish to make you book again this shows how the care is given.

They will totally screw you over. They will not provide a prescription that you can use with any insurance company because they refuse to provide a diagnosis code. I discussed this SPECIFICALLY with Dr. Noor Amin and he told me he would prepare the prescription accordingly. He did not. You will have to pay completely out of pocket. What an awful waste of my time and money. Oh, they will also refuse to provide you a refund. I will be reporting them to the board of health and contacting my credit card company for a refund. The doctor was of course nice, he gets to sit in his bedroom and collect money all day without really helping anyone. UPDATE and response to Sesame: I received an apology call from your center supervisor, Sierra, because I absolutely did discuss this issue before making the appointent and was assured and appropriate prescription would be prepared. Sierra told me that she would have the doctor correct the prescription but the doctor has yet to write a diagnosis code on the prescription, which is what the doctor is supposed to do. That is their job. I have already requested a chargeback as you did not provide me with a proper prescription therefore I was not provided proper medical care. The pharmacist notified the doctor of the specific code to use, so you have no excuse for not doing it right. I also called you back and provided the code to Sierra. You were made aware that this is expensive medication that I wanted to use my insurance for. Do not offer the service if you cannot do it properly. Make it clear that you will not provide a diagnosis code and therefore patients will have to pay for their medications out of pocket. I have taken pictures of your site that clearly states you provide prescriptions and does not state that you do not provide the diagnosis code. You also ask if the patient has insurance and which one. This is just poor customer care and you should have refunded me instead of making me file reverse charges.

A Sesame doctor prescribed me three medications with five refills in March 2023. In May 2023, I moved to a different state. As part of the move, I attempted to transfer my meds to my new pharmacy. At the time, the scrips were all active and had 3 refills remaining. Sesame refused to transfer the medications without a $50 appointment fee with the doctor who originally prescribed the medication. Unfortunately for me, that provider is not licensed in my new state. Sesame then told me I needed pay an appointment fee for a new provider to restart my treatment plan, including new blood work panels which issue an extra expense on top of the fee. When I asked why they couldn't just call in my active, existing prescriptions to a new pharmacy like a normal doctor, they just gave me the runaround saying it's not possible. I spoke with five representatives regarding this because I was sure it was a misunderstanding but no - if you dare ask to change pharmacies, this place will literally not maintain their own treatment plans or honor the medications their own providers prescribe without charging $50. They also won't confirm transfers if a pharmacy reaches out to them. To add insult to injury, they made it impossible to provide any feedback on the customer service process because you can only leave feedback on open tickets, and everyone I spoke with closed the ticket before the feedback request email came through. In short, they were great until they weren't. I've never had a doctor demand a full appointment and all the extra money that entails just to authorize a prescription transfer. It's dishonest at best. I will never use them again.

False advertisement!

BEWARE!!! This "company" is only a website front for individual providers that can dump you without warning! Our provider just stopped responding, blocked his schedule for the next year for all his patients. I contacted Sesame and their answer was for me to contact another provider and pay all the initial fees again. None of his patients were given any warning and no provision was made by Sesame to cover all the patients left with medications to fill. This is call abandonment. Send your business to a more reputable business.