SesameReviews of sesamecare.com

Paid $57 for a no show provider. Sesame refused to refund, saying that the provider connected to the call after 38 minutes. I waited 25 min (watching the spinning cursor on my screen) before disconnecting. Sesame suggests waiting for up to 20 minutes after your scheduled appointment time, so 38 minutes seems unreasonable. A major problem with Sesame is once they take your money and you attempt to join the call at your appointment time, there is no way to know if or when a provider will be joining you, or where you are in the queue. They need a system like Lyft, where you can see that the provider will be available soon (or not), and can get an estimated arrival time. Sesame is lightning fast to take your money but slow to respond to issues. I dislike service businesses where the customer is always wrong. I felt like I was dealing with a bot. Would not use again.

Doctor told me he was sending my medication to the pharmacy and never did so I am sitting 75$ more broke and without meds, sick, and will have to take more time off work to get medication. Absolutely unacceptable. Provider name was Dr. Chinedu Ngwudike, MD.. Don't use this service. There is no one on call to help via phone, chat, or even email...

I was very sick with Covid & knew I needed Paxlovid. My regular doctor was not returning my calls. I scheduled a Sesame appointment but minutes before the appointment, I spoke with my doctor and received a prescription. There was no way to cancel the Sesame appointment. I explained to the Sesame doctor that I no longer needed the appointment and was unable to cancel it. He said I would not be charged for our two-minute conversation. But I was and Sesame customer service is unwilling to credit me the $72 charge.

There to get a prescription ! No other info provided after the call. Sent to wring pharmacy that I stated NOT to send. I even tried and texted the Medical providors personal cell.. no reply Don't waste your time

If I could give zero stars I would! I used Sesame on Saturday September 23rd. I had been sick for a few days and finally decided to call a doctor. He seemed nice enough, wrote the prescription and I picked it up. I thought it was odd that it was for only 5 days. So I started doing some research and the recommended dose is 2x a day for 10 days. So I sent an email and was told that I could book another appointment with my provider. To me he did this intentionally so I would have to book another appointment. I feel it’s bait and switch. Not sure why any doctor would prescribe 1/2 of the recommended dosage. Do not use!

Thought this company was suppose to be a decent company?????? Well this is just another Chit hole of a business. I payed membership on August 25th 2023, saw/talked to Dr on August 25th with of course paying for that appointment also. She filled my scripts all was good then, September 16th 2023 was trying to schedule another appointment and kept getting an error message. Tried calling and got a busy signal each time. Called from a different number and it went through like normal. So they have my phone blocked! Come to find out the support person I talked to Saud that my account was locked and was locked on August 25th 2023. Yep the same day they got my money for membership and appointment. Couldn't tell me why it's blocked but Said someone would contact me within 24hrs. Here it is September 22 and nothing. I've even emailed a few times but only reply from a stupid bot saying the same thing over and over. Oh and the reason I was trying to make an appointment with the person is already spoken to and knew a Lil about me was because the meds I started taking are messing up my vision. So no biggie Sesame Care, it's nothing important. As long as yall got ur money that's all that matters. Way to take care of ur customers!

3 out 4 of my prescriptions were to be processed by Tru Pill. My appt was at 3:30 on Sept 14. Today is Sept 17 and no response from Tru Pill. I called Sesame Care on the 15th looking for the needed Email for processing from Tru Pill and they said it would within 24hrs. NOTHING. I have used this system before so I know how it works and WHEN it should happen. Really unprofessional.

They didn't show up at the appointment then lied by saying it was I who missed the appointment. They of course refuse to refund the money they stole.