SesameReviews of sesamecare.com

I wouldn't go so far as calling this a scam, but a key part of their business model is to force patients into a monthly "assessment" so they can build recurring revenue -- any other health care provider would write a 6 of 12 month script for most meds that a patient had been taking for years, rather than say come back in 30 days so I can stare at you for 10 seconds and ask for $40 in return. In my case, insurance will only cover a 90 day refill, so the 30 days was of no use.

Horrible experience . Got customer service yelling at me .

HORRIBLE service! They take your money, don’t offer the services or prescription they promised, then will try to make you repay for delays that were their fault. Their customer service are also very aggressive and uncooperative. Sesame Care truly is a scam! DO NOT WASTE YOUR MONEY. I’d give 0 star rating if I could.

I had a minor issue with an incorrect prescription that was clearly an error and I couldn’t get it resolved. Customer support couldn’t allow me to contact the doctor again nor put me in touch with someone with the power/authority to do so. I would have to pay for a “second opinion” to correct it. Sad, bc prior to this issue I thought it was a great service.

I made an appointment for a RX refill on Sept 21. The Dr sent refills to the pharmacy. I went to the pharmacy to pick up meds on 10/8 and pharmacy had questions about the RX details. Told me that they had been reaching out to the dr but had not heard back. I called Sesame today to just have the Dr confirm the info that they had written. The "Supervisor" told me that I would have to pay for another appointment because Drs dont answer pharmacies and it had been longer than 10 days since the appointment. SO let me get this straight- I paid for an appointment the dr wrote a RX incorrectly or unclearly the pharmacy cant fill it and needs more info the pharmacy contacts the Dr No response I go to pick up and the pharmacy cant fill it because they have questions. The Dr cant help me with an issue that THEY CAUSED unless I pay for another visit. And the "supervisor" could only explain the policy and tell me there was nothing they could do. I have used sesamecare for years for myself and my large family. This unfortunately will be the last time. I understand policies , but in this case they are clearly at fault and just care about the money, not the level of care for the pt. there are enough competitors to find another online provider.

Scam artists. They advertised services that weren't provided once I paid for the appointment. They refused to refund me, even after showing proof of the false advertising. Apparently they'd rather have a lawsuit than refund someone approx. $60.

Do not trust this company with your life-saving medications, the doctors are all a joke they are basically drug pushers who have no education. They forget to put your prescription in every single time, they lie to you about how many times a month you have to visit them. the customer support is the worst ive ever dealt with, they will lie about everything and when you complain they will cancel your account and give you a small refund that doesn't even recover an amount that makes sense for the amount of time you were a premium member. The managers will hang up on you and block your calls when you ask for the reason they canceled your account, forget this company and everyone involved stay away if you value your sanity and health!

Update for the "response" I got... I already did, and was told NO REFUND, hense my review; but thank you for the copy and paste, generic response that was 100% worthless. I don't know what on earth caused Sesame to go down the drain, but this was a DISASTER. First of all, this guy didn't listen to a damn thing I said. He kept thinking I saw a Bernard Choi a MONTH ago, and it was over 2 years ago. I can't even count how many times I kept repeating that I didn't see this guy a month ago. Secondly, I said that the mood stabilizers I was given was a REQUEST BY ME because I had started a new job that I really liked, yet came from a job that was high pressure/high anxiety all the time and wanted to make sure that I would chill out as I got used to the new job so I didn't risk losing it. I also stated that I decided ON MY OWN to stop taking medication I was prescribed because my job was NOT stressful at all, a lot of good was happening and I felt like I didn't need them anymore. I was no longer anxious, depressed or moody... And stayed that way for over 2 years. 2 years later (which was 2 months ago) my husband and I separated, I was under mounting pressure from a rescue I volunteer at, and the plan to move out of the country fell apart, in addition to some other things happening, so I felt like I should go back on medication. A friend suggested forhers.com, who wound up prescribing me Lexapro... They provided the meds, so you're not going to see a script history. I came BACK to Sesame solely because I figured since there was a history, you guys would know what could work better for me, as I felt the Lexapro only took away my anxiety and not the depression. This guy is talking about history as if I spent years on medication, and not like 2 months. Lol, what a joke. I don't know where he has it in his brain that I declined weight loss... I literally said I went from 141 to 122 since August. But since it was obvious he didn't listen to a damn thing I said, I can see why he may have missed that. I also stated that I had insomnia AND had depression and was waking up several times a night. Why he stated in the notes that I denied that is beyond me. Also, everything he stated that I "denied" in his notes was never asked. This guy is an idiot. It was a complete waste of my time and money just to not listen to anything I said then tell me to see a psychiatrist. The entire time I had my "appointment" (that he was 20 minutes late to) his phone was dinging, his email was going off, and he never looked me in the eye even ONCE. He was probably reading emails or who knows what. Complete waste of my time and money.