SesameReviews of sesamecare.com

I liked that he gave me the prescription I requested, I didn’t like that he didn’t refill for the quantity i usually get now I have to set another appointment sooner and that’s more money for no reason. I would not use him again for that reason but he at least filled the prescription.

This time website made it through to call. Only kicked me of once this time. So this time helpfully.

I appreciated the Dr and his assistance. However the script was sent to wrong pharmacy. I had updated prior to visit and he stated the correct pharmacy. I had difficulty then getting transfered to a pharmacy near me.

It cost $51 dollars for the initial visit and I did not receive additional refills for my prescription. The provider indicated since I was on the max dose of the medicine he could only fill once and to see him in four weeks. In the past, I have always gotten at least 3 refills. I have been on this med for over five plus years.

I was loving Sesame until my provider forgot to send my prescription to my pharmacy. Because I didn't need to fill the prescription immediately, I didn't know the prescription wasn't sent until I tried to fill it a few weeks later. When I called customer service, Sesame refused to help me because more than ten days had passed since my appointment. They would not contact my provider for me and expected me to pay $47 for a 30-second appointment with my provider to say, "Please send the prescription you were supposed to send." I find this customer service to be discourteous and unhelpful. All they had to do was contact the provider and remind her to send the prescription--a service which I had already paid for with the first appointment when the provider said, "I'll send the prescription." So frustrating to just hear them keep saying "It's policy." Fortunately the pharmacy gave me her contact information and also reached out to her on my behalf, FOR FREE. Update: After posting this review, I was quickly contacted by a customer service representative, who refunded the cost of the appointment. I'm grateful that Sesame eventually did what was right, but wish this had been the response I was met with the first time.

It's good until it's not. You shouldn't have super high expectations when it comes to for-profit healthcare systems, as the bottom line is about money not patient care. Things were fine for 4 months till my Dr. was kicked off Sesame and I had to find someone new. Unlike other pay-as-you-go sites this one doesn't share full medical records between Drs so if you have to see someone new, you're essentially starting over. Drs can read notes from previous providers but they can't see medication history or other essentials. (Anything to make you schedule another appt, eh?) Every email and webpage mentions free shipping on prescriptions but the shipping is very much NOT free, as they charge $5.99 per medication. I had to pay this twice since I take a dosage that requires two different pills and they're treated like two medications instead of one. They even shipped differently and arrived on different days....12 days after the prescription was sent to the SesameRX pharmacy. Customer service is very quick to respond but if you need actual help, you might as well forget about it. The support agents are nice but can't do much other than "escalate to the pharmacy" or apologize for the troubles, there's no actual attempts at empathy, problem solving, or answering real questions. This place will nickel and dime you to death, which was fine up until a point. I would've recommended Sesame to others prior to the issues I had with medication recently. I'm now searching for a different Dr and will no longer be using this platform. Like I said in the beginning, it's good until you need help with anything and then the wheels fall off the bus. Updated to respond to Sesame: Reaching out to customer support and receiving mediocre assistance is what led me to write this review, so no, I will not be reaching out again.

I liked my two previous appointment outcomes but my third appointment was just okay. I told them I needed to be seen for a toothache until I can get to the dentist as it may be infected. He gave me an antibiotic. Which was good. I have very little money as I am disabled and I asked if he could give me a few muscle relaxers for my back and leg pain. He said I didn’t put it on questionnaire so he would not. That I would need to make another appointment with him for it. He spent 5 mins. With me. So $40 really isn’t that cheap for 5 minutes. They see a high volume of patients so the hourly rate is not cheap. I will not be making another appointment with him for the muscle relaxers.

Service was great, except for the doctor would only refill the prescription one time unless I had blood work.