SesameReviews of sesamecare.com

What a terrible place! My daughter has been on medication for 3 years. Her doctor was out so I paid to have an appointment today for her, and they absolutely refused to refill her meds. What a joke of a place. Dont waste your time if you or someone you love really need help. This isn't it.

The provider submitted a Incomplete Faxed order to Walmart. The appt was at 3:45 by the time the FAXED RX was received by Walmart (and several attempts to reach the Provider)it was after 6pm EST. We're on PST and OUT OF MEDS WITH NO WAY TO GET ANY BLOOD PRESSURE MEDS TONITE. Is a faxed RX even legal in CA??? Everyone used E-Fills. This wouldn't be an issue if our Medical coverage was effective before 8/1/26!! We're out of meds, out of the office visit fee and I'm so upset that we may have to spend money in the ER tonight because of inefficiency. I knew I should have used REFILL GENIE!!!! Signed, FORMER CUSTOMER Addendum: After several attempts the next day, the Provider called in the refill, and all is well. However, calls to Customer Service were not helpful They couldn't tell me what the process was for contacting a Provider, nor what the remedy was in the event the Pharmacy inquiry went unanswered. Ramzo told me the service provided was an Assessment not a guarantee that my (Husband's) RX would be refilled. Which is weird since medication refills is what's advertised......

Decided to give this service a chance. Total garbage!!! Saw a doc via the website on Jun 26. He prescribed a medication that im still having trouble getting filled. Its now Jul 20 and no resolution. So they scammed me for $63 for the tele visit. Go see a traditional dr. Stay away from these tele dr!!!!

The doctor I was assigned took days to respond. He didn’t help reach out to the medical professionals to get me a lower cost for my prescription. I don’t recommend sesame. I paid for the year… wish I didn’t… and I didn’t get any assistance. I went to Ro. RO was responsive. Helped me get what I needed.

I went with them for GLP weight loss treatment. The first provider was in North Carolina and the hurricane hit . No one called to tell me she wasn't going to be able to make it and I didn't know where she was. When I emailed her politely asking why she had no-showed, she was really nasty. I thought to going through the terrible experience in her community and made an appointment with a different provider. He was really great at first and had really early morning appointments. We still on the phone and he explained the medication to me after going over a lot of questions about my health and my weight and weight loss attempts. He prescribed the medication but then it turned out after my insurance looks like it was going to pay for it it looked like they weren't. Now somehow issues like slightly elevated blood pressure and the way it was putting on my ankle which I had fractured recently. I was mentioning them as ways that he could use for an appeal to the insurance company. None of them were off the hook kind of health issues, but rather just issues that could be and were being worsened by the excess weight I was carrying. He sent me a terse reply stating simply that he didn't think he could work with me here in my health issues . Like I said they weren't significant issues and shouldn't he really have asked me about them beforehand if they were the kinds of things he felt he couldn't handle? I wasn't asking him to treat the sore, previously injured bones in my foot and ankle, but merely noting the weight worsemed the pain and stiffness, and that was something that was a condition worsened by the weight, which is something insurance companies reportedly look for when approving some of these medications. Meanwhile I was now 2 months of subscription payments in. Maybe 3. I didn't find the company as a whole had great communication, I was billed for being frustrated by their providers and wasting my time with them, so I thought I'd switch. I even had hoped to get the subscription payments back under the circumstances. How naive that was! The problem is we couldn't get them to stop billing me. I was simply not allowed to no longer subscribe to Sesame. The bank found in our favor but then reversed in their favor, and I shouldn't have even had to challenge it. They had been billing us for 5 months at that point past the time I told them I wanted to end our business relationship since I had such odd experiences with their providers. And they continued to bill us. So we closed the payment account and we opened a new one, and they somehow got that account number and billed us there! Of course we were pushing back on this. It was an absolute nightmare, and they eventually got not only far more of our money than they ever should have, they never even acknowledged my experience with them. Sesame kept saying I hadn't canceled, but I certainly had, and if I didn't fill out a form properly certainly everything that was going on would tell them that was a cancellation. Absolutely awful. Oh, and when they said I didn't check the right box or something I sent them a letter after going back in to my account and ensuring there was no ongoing active subscription indicated. And they still persisted! Is their company doing so poorly they have to do such abusive things to people? I think it's outright abusive to treat people like that . And the customer service people often have no idea what was going on so it was like having to start all over again. The supervisor level wasn't that much better . Sometimes they would tell us certainly they would stop the subscription billing, but then they never did. During that time that they were billing us for they didn't do a single thing except claim I had an active subscription and put us through all kinds of frustration and trying to fight with them over our money. I'm leery of anything with the subscription now and I'd advise anyone to be careful with these companies with these subscriptions because it can be very hard to cancel them if the company pulls something like this. Even closing an account and opening a new one with the same financial institution isn't enough, because with the subscription it can carry over, apparently. Even if you can show the financial institution all of these attempts to detangle yourself from this parasitic octopus of a company. Your only recourse might be to close your account with your financial institution and start a new account with a completely different financial institution. You can't trust good reviews to mean it won't happen like this because Sesame seems to get such good reviews, yet this happened. I just don't understand how, given that this was one of the worst experiences with a company I've ever had. An aggressive parasitic money hungry octopus is my absolute best short description of Sesame.

Their website clearly says they prescribe specific anxiety meds, which is what worked in the past for me and what I was looking for, so I paid the $79 fee for a virtual appt and their medical provider said they never prescribe any controlled medications. I wouldn’t have wasted my time and money and her time if their website didn’t specifically say they prescribe those medications. She then offered me depression medication and I told her I’m not depressed, it’s only anxiety.

The visit was scheduled for 15 minutes but ended after about 4 minutes, and it felt rushed. The doctor did not ask about the prescription duration (30 vs 90 days), and I forgot to mention it before the visit ended. I sent a message immediately after the appointment while the chat was still marked “Open” and the “Message Doctor” button was active, but I never received a response. Support then advised me to book another paid visit instead. This makes the messaging feature feel misleading, since it doesn’t actually allow post-visit communication with the doctor. I will not be using this service again.

Negligent and incompetent doctors that are rude. Do NOT use them. Achie is the worst and she doesn't car about her patients.