SesameReviews of sesamecare.com

Nobody was able to help and when I requested refund I was denied, terrible customer service

I never received a call from them. They did, however, take the money. I think it’s a fraud. I would NOT recommend

I used this service for a covid telehealth. Everything was fine until the documentation came. My visit summary did not even put my name on it. So HR was asking for docs. That is when the problem starts. First you have to deal with rude agents who are useless, untrained and outright cocky. I pointed to the incompleteness of the note and gave me a form that you will not be able to access. I am still sick but I got very aggravated that I want to share my experience. Who writes a note without the patient's name on it. Common sesame you can do better.

doctor was rude as fvck. kept trying to talk over me, treating me like some dumb little kid. never asked if i was allergic to anything, about my medications i take or my history. very unprofessional. the documentation looks like a 10 year old did it trying to get out of school. disappointed. i want my money back

Was no help!

They do not provide actual medical help, they just take your money.

Do NOT Use This Company! You’ve been warned! Here’s my story: I am being penalized because Sesame Care was unaware that Blue Cross Blue Shield does not use CoverMyMeds for Prior Authorizations. I paid over $60 for my appointment, and was given a prescription by the doctor. When my insurance company asked for a prior authorization, Sesame Care and the doctor stated it was sent multiple times and they received a denial. This was not true, as I had contacted my insurance provider and they confirmed they had never received anything from Sesame Care nor the doctor. I shared all of my insurance information with Sesame Care, whom never once mentioned they utilize a third party company, CoverMyMeds, to send PAs. Sesame Care should know what major insurance providers accept PAs from CoverMyMeds and which providers do not. That’s not my job to know. It’s theirs. However, after 3+ weeks of back and forth, it became my job, and I learned that BCBS does not accept CoverMyMeds. Once I learned of this information, I immediately contacted Sesame Care in excitement that I had finally figured out the problem, only to be told… “We already sent it three times, and we won’t send again.”. The fact of the matter is that Sesame Care sent it ZERO TIMES, because of their lack of knowledge of their own systems and how their third party systems work. I was then told that the cost of my appointment was forfeited and received no prescription nor any refund. I’m literally shocked that this is even happening! There is a strong lack of reasonableness & customer focus in this company and I will make it my mission to write EVERY review that I can, message & comment on EVERY social media platform, and email EVERY address I get my hands on until my story is heard by EVERY SINGLE LEADER at Sesame Care. It’s not about the money. It’s about the lost time, the way you treat people, and how you conduct business.

I got this crazy nurse who said my skin could fell off by taking a particular gerd medicine, so she prescribed me a small amount. Wasted my money and was never able to get a proper 90 day prescription. Cancelled the prescription and asked for a refund but sesame never replied back. Remember, as others mentioned, if you ever have a problem, you'll never get your money back. Stay away from sesame.