SesameReviews of sesamecare.com

They do not provide evidence based care. They offer people 2nd and 3rd line treatments that don’t work as well instead of 1st line treatments that are based in research. They also advertise as providing naltrexone and then won’t provide it, but will happily take your money. False advertising and bad medical care. People with AUD shouldn’t have to jump through hoops to get treatment that actually works. I will tell all of my patients, family and friends to avoid this company. My husband also began to receive large amounts of spam immediately after signing up for this, which makes me suspicious about their privacy practices. Edit: I did reach out to the email address provided for support and have not heard back, so the response to this is nonsense.

Dear Sesamecare, I'm writing to express my extreme disappointment and frustration with my recent appointment experience. Despite searching your platform for help with my gout symptoms and being presented with a list of qualified medical professionals, including Kathleen Maccoy NP, I was left high and dry when she failed to show up for our scheduled appointment. As someone suffering from a painful and debilitating condition like gout, the lack of service and care I received was unacceptable. Your organization has a responsibility to ensure that patients receive timely and appropriate care. Failing to do so can have serious consequences for patients' health and well-being. I understand. In that case, you can modify the message to reflect that you did not cancel the second appointment and would like to request a refund for both. I did not cancel my second appointment, but due to the inconvenience and lack of trust caused by the missed appointment with Kathleen Maccoy NP, I am requesting a full refund for both appointments. I expect a prompt refund and a formal apology. Additionally, I would like to request a complimentary consultation with a qualified healthcare professional who can provide the necessary care and support for my gout management. I expect a prompt response and resolution to this matter. I will be following up with your office to ensure that these demands are met. I am also considering seeking legal action to hold your organization accountable for this negligence.

I had an appointment with a provider. Within two minutes of the call after verifying my identity and making sure I was alone she asked my height and weight then told me that she wouldn't treat me. Then began to lecture me about my eating habits. ( not sure how she would know anything about that) She never asked about my health conditions, i interjected to give her that information. She documented "denies" to questions that she never asked. Then with her eyebrows raised she began to tell me how "strict" she was that "you have to exercise" I paid $170 for this! I was then reimbursed $60 because after all I still had a visit. I've never seen a visit for $110 on that site. So I ended up paying $110 to be lectured. I felt discriminated against, angry and sad at the same time. I know they don't HAVE to treat you but the way she spoke to me was very off putting. I'll never use them again.

Do not ever use the scam artists they will take your money and do nothing for it

My provider was not able to fix an issue with my visit after 7 follow up phone calls, all i was offered was a discount visit. I was told by my provider that a ticket would be created for support and a refund, but this did not happen. Would not utilize sesame in the future.

Sesame Health is not the same as it used to be and when they commit malpractice by falsifying medical records, they use an excuse such as, “it’s only an assessment.” They refuse to refund your money after committing a felony. I sent a picture of my ER visit after they misdiagnosed me by not questioning my symptoms and they completely ignored me. There’s no accountability when insurance companies are not involved. They’re committing fraud and not owning up to their negligence. I will never use their services again. Without oversight, these types of companies can abuse the system. Nothing they say will change my mind. Beware.

Seriously. Do Not. They are not just unprofessional, they lie, endanger patient care, and will not honor their agreements. I had an appointment. Doctor never showed. Made an appointment the next day. Same thing. Called and spoke to two reps who gave completely different accounts of whether or not their docs had connected or if they showed i connected. I was on 10min early each time and waited for 20 minutes after each appt was supposed to have occurred. Both reps said that same doc tried to call me by phone. He did not - either day. I sent them my phone log to prove it. Would not refund money. Simply sent an email with no body that stated NO SHOW! in the subject line. Worse, i was without my BP medication for 3 days. If you value your health, honesty, time, or money, stay way clear.

Sesame care is careless, vague, and unprofessional. I contacted a doctor here for tele-health. I was shocked after my appointment ended after just 10 minutes of sitting in front of a screen, with the doctor being very vague and quiet. He didn't provide me with any help, information, references, or even take any notes. When I contacted customer support for the issue, they just dismissed the issue and told me they couldn't do anything. Do not take Sesame Care.