SesameReviews of sesamecare.com

Paid for care that I didn't receive. I was having issues connecting with provider via laptop and phone. There is a statement that the provider will call if there are issues with connecting with the video. In the medical summary notes, the provider noted that there were technical issues and that he made multiple attempts to reach me with the number provided. This was false information. So I emailed Sesame customer service for help. I told them that I could provide evidence from my phone records that I never received even one call from the provider. I reiterated that I received no phone calls and was charged. Sesame made no efforts to refund my 45.00. Their recommendation was to message the provider and there is no apparent way to do this is without paying another $45.00. I DO NOT recommend this telemed service.

Awful customer service. I’m never called back like I’m told. I have made about 15 phone calls and it’s still not resolved. Asking for a refund. Don’t use this company.

While the medical care was good, the company's care was horrific. I canceled my membership via the website in April 2023 and removed my debit card. In May 2023 the company debited my bank account for a year's membership. When I went back to the website my card was visible. Once again I removed it. (I have not used Sesame Care since January 2023.) Last week I discovered that once again, Sesame Care has debited my card for another year's membership, and once again, my debit card was visible on their website, and for the 3rd time I have removed it. Contacting ANY live human representative is impossible and emails are automated. I just want this to stop and my money be reimbursed for the past two years!

Complete ripoff Talked to a doctor for 2 min only and she advised me to call my family doctor. So what’s the point of booking a visit if she can’t help me.

I was recently ill and without insurance so I tried sesame. The doctor was late, and after a 1 minute conversation said I had to go to the ER. Per the companies policy, if the tele doctor doesn’t do anything they offer a refund. This is not the case and they will lie and fight you on it. They will not honor their policy. It the doctors notes it states he referred me to a “specialist”. Never did he do that. They also have not sent the video of the visit. I would be very weary upon using this company. If you can’t honor your policy, and maintain your word, you’re just a crook. My wife helped send an email 30 minutes after the visit requesting a refund after reading their return policy which was ignored. Even with it time stamped in an email they choose not to acknowledge that we took the proper steps for requesting a refund.

The doctor was fantastic but im not so sure about the company anymore. My appt was after we had a tornado and had no power but luckily still had phone at that time. A prescription was sent as promised but the pharmacy did not recieve it and told me to reach out to sesame. I did to only hear "it was sent". Sure it was, but it was not received. The pharmacy told me to reach out to sesame because they have no record of prescription. Sesame just says over and over "our records say it was sent please call the pharmacy before retrieving". BUT IT WAS NOT RECEIVED. How hard is it for them to call the pharmacy and verify and resend it? They reached out with a resolution and told me to call another company that dispenses prescriptions to pharmacies and the number just beeps and hangs up. Then after telling them it just beeps they say it is a text only line. I have recieved no responses from the text only line. I do NOT recommend this company. It is a nightmare. UPDATE - 7 HOURS LATER. I still have no resolution. I have even paid the doctor for chat and have not recieved a response. My place is wrecked from a tornado and i cannot even gets meds to help me feel better. Sesame has stressed me out to the max. I do not recommend. Update 8 hours later. Company replies on trust pilot but does not reply at the email or number they send even after 8 hours of trying.

It's impossible to contact anyone and cancel your membership. I talked to a doctor about weight loss, who was very informative. I had trouble conecting through the website. This is a big hassle.

Paid for an appointment today @ 6:45pm. It’s 7:25pm and no answer or response. The number to customer service is just repeated recording.I’ve sent two emails and still no call or response. Don’t waste your time or money. Just wait it out at the doctors office. Now I have to call my bank to get my refund by disputing services paid for and not rendered. No communication and no one available after monies paid.