SesameReviews of sesamecare.com

They were unable to do a note for preapproval for a medication and told me to talk to my regular doctor. This defeats the whole purpose of seeing Sesame for refills.

provider failed to call and both of my medication‘s only one was called in then it had to be changed from Walmart to Walgreens, which cost me more money $10 more to buy one of my meds when usually it was $10 less to get both of my meds at Walmart

I was using them for weight loss meds. My provider just up and disappeared for longer than a month and they told me I needed to cancel my subscription and find a new provider, which I did. When I renewed, the new provider spent 2 minutes with me and said she renewed my prescription. The weight loss meds were never sent despite numerous calls to them. I asked for my money back but they refused. Either they aren't paying their providers or the prescribing pharmacy, or both, I don't know, but their customer service is non-existent.

The doctor told me to talk less when describing my symptoms... during my 7 minute appointment I was corrected 2 or 3 times to talk less... how can anyone in their right conscious mind prescribe me medication without hearing my complete symptoms and events leading up to illness. It's all about money I guess. My appointment was booked for 15 minutes, not 7 minutes with rudeness. He prescribed me the medicine I most likely needed, but upon looking on his notes. He didn't write what a I told him was happening with my symptoms and prior events.. That's exactly why I don't trust doctors. I definetly would not use this doctor again but I would use a different doctor through sesame care again.

e said they could not give me access to these forms because I booked the wrong type of appointment. They informed me that I must book a mental health or mental health prescription appointment. I informed them that that was not an option on this providers page. They said they could not help me get the forms I needed and would need to find another provider despite the provider legally being able to provide this pharmaceutical. This inability to provide the proper forms seems like a system failure. They refunded me my $49 and I reluctantly went to find another provider through the means they said it was. I found a provider through mental health prescription. Followed the flow. Arrived at checkout only to see that minimum cost. For this type is $79 and requires an automatic subscription renewing every four weeks. It sites that my prescription would be be included and be sent to me. I don’t need a free prescription and I want to pick it up from the pharmacy today. They have intentionally designed their system to be unable to provide the forms a practitioner needs to have the information to provide certain types care without pushing additional charges off to it's end users and requiring a subscription. I am disgusted that they are taking advantage by forcing people through a flow that requires a higher rate of pay to renew their mental health subscriptions. Now I'm differing to using the same provider I had previously state that I did not like and using a pharmacy I do not like while having to jump through hoops transfers to get the meds I need. All because Customer Service has been guided NOT to support, but to make sales. This is the collapsing predatory medical system at its finest.

This was my first time using this service. I was able to speak to a doctor and get a Rx fast. The Rx was sent promptly, however their shipping provider (FedEx) lost the package. I understand that this is not Sesame's fault, however their response is. It has been 10 days since the Rx has shipped and is supposed to be refrigerated. I have spoken to customer service multiple times and they have refused saying, "Upon further investigation, the replacement was not approved as the package from Fedex still shows as on the way." I would be fine except this is supposed to be refrigerated. I have escalated to management, which they called and basically told me the same thing. I am at the point where I will have to dispute with the bank because I paid over $250 and still don't have the services and Rx that was promised. Update: January 20, 2025 - Still no update or communication from Sesame. I called this morning to request a refund. I was told that the package is still in transit. They are supposed to let me know something by the end of the day on the status of my refund. Update: On January 24, 2025 I received a replacement Rx. I canceled by reoccurring shipment by this point however I was told I had to redo another Dr appointment before they prescribe again. The customer service care is horrible. I also asked for a receipt that has information for my FSA provider and they were not able to easily find documentation. Their receipts do not have your name which most FSA providers required.

My refill should’ve been for 90 days n pharmacy just informed me it’s for 30 days. Please have Dr correct Labetalol refill asap

I’m in tears after the pediatric virtual appointment that just took place. There’s a severe winter storm here so our regular pediatrician is out and there is not an urgent care center that will see children under 2 so I booked an appointment with Sesame in hopes to get some quick help. I discovered my daughter has pinworms yesterday which yes it’s gross but any parent (and pediatrician) knows it’s common and easily treatable however over the counter meds are only for 2+ years so for 18 months I need a prescription. Gross things just happen with kids it’s part of life. She has never had them before. First the doctor was about 20 minutes late which was ok but the second he logged on he was visibly agitated and not in a good mood like I could instantly tell it was not going to go well. When I told him the doctor acted completely shocked and disgusted saying he had never heard of worms in young children especially that had not been to a foreign country. Asking how in the world could my child get something like this? Said he had never seen this before, “no no no this is NOT common, I have never seen this, this should not happen” I sent him photos of the worms and he just kept saying “wow I cannot understand how this can happen, how do I know it’s not a tapeworm?” I explained tapeworms are much longer and thicker and they’re in the upper digestive tract. He was like “well what if it’s a ringworm or other kind?” I couldn’t believe I was explaining to a doctor these differences. He was like “how do you know so much about parasites do your children often get them?” No I’m just a normal mom who knows what pinworms are. He kept shaking his head like “this is so strange how a small child could have worms in their feces and you don’t know how they got there and you say it’s common when it is not? This is very concerning.” I said they pick them up anywhere play grounds, daycares, sharing toys, etc. I said many of my mom friends kids have had them at some point and his eyes got wide saying “you have friends that have had WORMS in their children?!” Like he was in complete disbelief. The judgment was unreal I was baffled that a supposed pediatrician had never heard of pinworms, that’s like never hearing about rsv I honestly question if he is a ped after this. I am giving 2 generous stars bc he did very reluctantly call in the prescription after I said that if all I was going to get was unnecessary judgment and no help then I’m going to end the call. But never again that was horrible god forbid an ounce of compassion is shown to a struggling mom already feeling terrible over her child suffering from this. Our main ped would have patted me on the shoulder said no problem this happens all the time just take this medicine and clean your sheets and toys to get rid of any eggs leftover and that would have been it.