SesameReviews of sesamecare.com

4.44,158 reviews
Doctors & Surgeons

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Sesame

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About Sesame

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.

Sesame (sesamecare.com) has 4,158 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: sesamecare.com
Website: sesamecare.com
Category: Doctors & Surgeons
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Brandolph T.

Aug 7, 2026

Confusing account issues, aggressive upselling, and unhelpful support

I went to Sesame for a single one-time telehealth visit to get a prescription refilled, avoiding a competitor's monthly fee. Instead I hit similar problems, plus serious technical issues and unhelpful support. Issues I experienced: Constant upselling toward subscriptions. Their AI intake chat repeatedly pushed a "Success by Sesame" program ($59-99/month) instead of the one-time visit I explicitly requested, even after saying multiple times I didn't want a subscription. Could not join my visit via their website — got a "Page Not Found" error and had to download their app instead. Duplicate account profiles. After my visit, I had two separate profiles and couldn't access the one tied to my appointment. Broken document upload. Uploading medical records on the correct profile returned "Page Not Found." It worked on the wrong profile, confirming an account-specific bug. Could not view my own prescription afterward, despite it being issued under my name. Provider disclosed during the visit (not during booking) that I'd need to return monthly for refills. Broken in-app feedback tool — my 1-star rating with details kept erroring out and forced me to exit without submitting. Dismissive phone support. The agent cut me off repeatedly, gave circular instructions to "just upload documents online" after I said that wasn't working, and offered no alternative. Expect aggressive upselling, multiple bugs, and unhelpful support if you just want a simple one-time visit.

Response from SesameAug 20, 2026

Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support

About Sesame

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.

Sesame (sesamecare.com) has 4,158 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: sesamecare.com
Website: sesamecare.com
Category: Doctors & Surgeons
Listed on Five Star Index: 2026

Sesame reviews

Showing 503 reviews with 1 star · Clear filters

Neil S.
Aug 17, 2026
Be very careful
Be very careful. They trick you into ongoing charges even when their website says you are on a free basic membership. Very shady business practices
Response from SesameSep 3, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response. We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Mech
Aug 8, 2026
Dr never showed this website is a joke
Dr never showed this website is a joke. Ripoff hope to get refund.
Response from SesameAug 20, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Brandolph T.
Aug 7, 2026
Confusing account issues, aggressive upselling, and unhelpful support
I went to Sesame for a single one-time telehealth visit to get a prescription refilled, avoiding a competitor's monthly fee. Instead I hit similar problems, plus serious technical issues and unhelpful support. Issues I experienced: Constant upselling toward subscriptions. Their AI intake chat repeatedly pushed a "Success by Sesame" program ($59-99/month) instead of the one-time visit I explicitly requested, even after saying multiple times I didn't want a subscription. Could not join my visit via their website — got a "Page Not Found" error and had to download their app instead. Duplicate account profiles. After my visit, I had two separate profiles and couldn't access the one tied to my appointment. Broken document upload. Uploading medical records on the correct profile returned "Page Not Found." It worked on the wrong profile, confirming an account-specific bug. Could not view my own prescription afterward, despite it being issued under my name. Provider disclosed during the visit (not during booking) that I'd need to return monthly for refills. Broken in-app feedback tool — my 1-star rating with details kept erroring out and forced me to exit without submitting. Dismissive phone support. The agent cut me off repeatedly, gave circular instructions to "just upload documents online" after I said that wasn't working, and offered no alternative. Expect aggressive upselling, multiple bugs, and unhelpful support if you just want a simple one-time visit.
Response from SesameAug 20, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Overland J.
Aug 3, 2026
it I could give it a zero I would
it I could give it a zero I would, off-shore team is rude and not willing to help. Would not provide a corporate office number. Told me there was no manager available to speak.
Response from SesameAug 20, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
elizabeth S.
Jul 31, 2026
I have hypothyroidism and searched up…
I have hypothyroidism and searched up an online doctor that could help specialize in that since I need something other than LEVO because it’s not working. I paid 50$ and the provider didn’t care said she’ll just up my dose can’t prescribe any other medicine that she doesn’t specialize in that. Like I could have gotten that from my regular doctor for free. I told her that my joints are in pain from the hypo if she can give anything even non opioid. She said no to continue taking my Tylenol and ibuprofen. I was so upset crying, and they said they can’t refund me. Please don’t go here they just want your money and don’t care about your health. DONT LISTEN TO THEIR REPLY, I’ve already spoke with them and called and they said they can’t help, don’t let them fool you.
Response from SesameAug 5, 2026
Hi Elizabeth, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Charles
Jul 30, 2026
total scam
total scam - you get your meds fine - they say your on free acount and then they charge you 79$ a mon th and you cant cancel!!!
Response from SesameAug 3, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response. We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Alex
Jul 30, 2026
SCAM COMPANY
I paid over $100 for a 15 minute consultation with a supposed mental health therapist. She continually interrupted me and gave me the impression that it was more important to get me to continue doing sessions than it was to find the right medicine, 0/10 this business is extremely shady, they need to be reported
Response from SesameAug 5, 2026
Hi Alex, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Henry R.
Jul 29, 2026
Sesame is a machine to take your money and deliver frustration
I have had repeated horrible experiences with this company. Every interaction is full of extra friction and requires you as a patient to actively manage every aspect. Setting a followup appointment - you'll need to email support and they will send you a link that can do that. Getting a prescription? Again - you'll need to contact support and they will call you back at their convenience. You can only imagine how frustrating it is to cancel. Furthermore the medicine they were sending me was counterfeit and ineffective. I have been on this prescription before and it was very effective - but this shady company is sending out fakes. They also have intentionally obfuscated key details about prescriptions in their tool making it virtually impossible to debug dosage issues with a provider. In an evolved society this company would have been shut down long ago. But in this post-capitalist hellscape they thrive - congratulations America.
Response from SesameAug 5, 2026
Hi Henry, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support

SesameReviews of sesamecare.com

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Sesame reviews

Be very careful

Dr never showed this website is a joke

Confusing account issues, aggressive upselling, and unhelpful support

it I could give it a zero I would

I have hypothyroidism and searched up…

total scam

SCAM COMPANY

Sesame is a machine to take your money and deliver frustration

About Sesame

About these reviews

More in Doctors & Surgeons

yakermd.com

Compassionate Clinics of America

MDAnywhere

Metro Vein Centers

Sesame reviews

Be very careful

Dr never showed this website is a joke

Confusing account issues, aggressive upselling, and unhelpful support

it I could give it a zero I would

I have hypothyroidism and searched up…

total scam

SCAM COMPANY

Sesame is a machine to take your money and deliver frustration