SesameReviews of sesamecare.com

Horrible horrible experience. DO NOT USE SEDAME. Provides are shit, management is shit. When i first start using it i had problem with payment for 2 hours, it wont go through until i called for the fourth time and they had to do manually. Thennn the provider i found on sesame does not respond at allllll . Maybe once in 2 weeks after sending several messages. Thennnn my next shipment order messes up and doesnt sends out on time so my fuckn dose schedule is messed up. No update on the app no update on the email. I keep calling and their agents dont know shit and i barely understand their english. I tried to speak to supervisor and her English is half accent french i didn’t get a word. It was mental torture for me. This app this brand is horrible i almost want to take this to corporate or sue the shit out of them for torturing me with wrong updates and making me wait wait wait . Like they won’t ever send tracking info, any update on my prescription, no updates on the app as well, and when i asked about that “oh we didn’t update our app” such BS. I hate sesame and i would spread the word so no one uses this crap service

Cash grabber. Avoid at all costs. The doctor sent the wrong prescription dosage to the pharmacy, and was not reachable after that. Customer service was useless in reaching the doctor, and kept making excuses and deflecting blame. I needed insulin during travel, and forgot mine at home. I paid for the consultation for a prescription for a vial, but the doctor sent the wrong dosage to the pharmacy, and he could not be reached after that.

I have covid. Feel awful. Didn't want to leave my home so felt this was a viable option of receiving Healthcare without leaving the comforts of my own home. Was on the phone and set up 5 minutes before the scheduled appointment and sat there through the full appointed time waiting on a provider that never showed up. I called customer service and apparently doctors get an extra 20 minutes beyond your scheduled time to reach out and contact you. Never again Sesame. I'll drag my sick butt to urgent care no matter how crappy I feel. I'm in the caregiving business and if I conducted business like this I'd be out of business in a day! Not worth the bother.

scam, or very-scam-like practices. started suddenly being charged $89 a month. did not sign up for anything (had used the service for a on-line medical visit, one time). no memberships indicated on my profile when I logged in. charges also do not coincide with when I had the medical video visit, making me think they deliberately waited some time, and tried to sneak a charge through. I only noticed it after the second monthly charge, and am hoping Amex will work with me to dispute the charge. UPDATE: Sesame reached out to me directly, stating that this was an error in their software, and I should never have been charged. they reversed the charges I had incurred. That being said, when I detected the fraudulent charge (which other consumers may not do), and took the time to to call Sesame and explain my concerns (after and inordinate hold time), the agent on the line claimed not to be able to do anything, and asserted that I *HAD* signed up for this service (but was not able to produce any evidence to corroborate this.) I continue to believe that this was in fact a deliberate element of their business model, but of course cannot prove that. For me personally, after these refunds I am back to breakeven, but remain concerned that this service still has my payment details, and apparently has the ability to use them incorrectly, whether through malice or error.

I scheduled an appointment with therapist Tony Martinez on 12/30/2024 at 11am. The therapist did not show nor did he provide any explanation. At 11:15, I called the customer service line in order to request a refund. The customer service rep refused to process my refund until 11:35. I explained to her that I have other obligations at that time, but she refused to process my refund until 11:35. I asked to speak with a manager, but was refused because she said the manager was unavailable. It was now 11:20, so I asked the rep to again refund my money. She refused. I explained that the money came from my HSA account which only allows medical expenses. Since I was not getting care, I needed to be reimbursed for the expense. She refused. At 11:28 , the rep placed me on hold. She returned to the call at 11:38 and informed me that she will now process my refund. This is not a good service in my opinion. I can truly say that I feel like the service is more interested in my money as opposed to providing care.

I had a appointment with Christiana Umeh at 11am and no one showed. When I called customer support, they told me that the nurse is a no-show, which I already knew. They didn't offer to reach out to her to see if she's going to show. Then they cancelled my appointment, but took 4 days to give my money back. Horrible service!

Must check-in 15 minutes prior to the 15 minute scheduled appointment. Scheduled appointment time came and went while I sat on the video chat, alone, taking screenshots, then emailing them to sesamecare requesting a refund and hit SEND. Then as I was immediately contacting my bank to notify them of the non-delivery of services. Apparently someone received my email and they decided to join the virtual visit? I discovered after the virtual visit someone at their company "rejected my email" - perhaps after they discovered they were supposed to be working? It is unfortunately less expensive and less timely to go to a walk-in clinic nearby for a prescription during the cold and flu season. Heroes do NOT work here. Do NOT waste your money here. They can NOT be trusted. Find yourself a place that is more trustworthy and with a trained staff beyond just training to fill out medical questionaire apps. It's terrifying to be a cash-out-of-pocket customers being treated this way. Healthcare is so completely broken.

The site promises prescription in 3 days but first prescription took weeks to arrive. When I reached out to customer service I got no response. The second prescription never came even though I was charged for it. I have reached out to customer service repeatedly with no response other than to say that they received my email. This just cannot be a real service I feel as if I have been scammed.