SesameReviews of sesamecare.com

I tried using Sesame Care to get my daughter a prescription for the flu, but it was a really disappointing experience. Here’s some background: My older child tested positive for Flu A at her pediatrician’s office and was prescribed Tamiflu. A couple of days later, despite our efforts to separate them, my younger child also started showing symptoms. We used an at-home test kit and confirmed she had Flu A as well. Since it was the weekend and no local clinics were available, we decided to try Sesame. Our scheduled appointment ran 30 minutes late, but when the doctor finally showed up, they agreed to prescribe the medication. However, later that evening, the pharmacy called to inform me they couldn’t release the medication because the prescription had the wrong patient name, and since it was a pediatric dose, they needed the doctor to correct it. The pharmacy reached out to the doctor, but a full day passed with no update, despite my repeated messages. Frustrated, I booked another appointment—not only to fix the prescription issue but also to get treatment for myself, as I had started developing symptoms. This experience was even worse—the doctor never showed up, and I waited for over two hours. I contacted Sesame multiple times, left messages for the doctors over the course of two days, and still, nothing was resolved. This entire experience was incredibly frustrating, and I will never use Sesame again.

I started using this company in December. My first prescription arrived on time and worked really good. I have a prescription that has to be used once a week for four weeks. The second prescription arrived two weeks late, The company does not offer any discounts for their mistakes and only offers excuses. I decided To give them a second chance… I now regret that decision. My third prescription was supposed to arrive last week, They still do not know where it’s at and they said it will be two more weeks before it arrives. Their customer service is unable to provide any financial relief. Other than to say they’re sorry. For the prices they’re charging you can find other companies that are doing this for half the price, with better service. The call center is located in the Philippines. Recommend staying away from this company until they learn how to fix their supply system.

Not sure where excellent is coming from. The whole setup ask you to view your ailment casually enough to trust a random person over the internet to treat it so in my case, the appointment was even more casual with a doctor talking about himself and when I needed my prescription corrected due to the original dose not cutting it - it shocked me that this doctor felt his time was so valuable that I’d need to pay for the same appointment all over again instead of just correcting the prescription in a timely matter and moving on. They really desperately need your money, so if you think they care about your care past the overly casual video appointment ending you’re wrong. Their policy and the constant reminders from customer support of their policy state that you have seven days (?) to contact your doctor after. Not sure when it starts not sure when it ends, doesn’t matter. the doctor never responded so the chat went expired and my account was treated as if I just randomly asked for drugs and was considered necessary for a follow up due to the lack of the doctor responding to the “chat” and this once overly casual situation became life or death and this doctor just HAD to reevaluate my situation but not for free to correct his failure to respond in the timely fashion that their own policy asks that you do. Besides, it’s pretty easy to send a correction for a prescription from an appointment that I’ve already paid for and sat down to talk about and that should be standard. No seven day conversation timeframe, no follow up charge. This telehealth company hides behind their computer and expects you to pay for additional appointments after one where the “provider” didn’t really care to hear you out the first time anyway. Their pursuit of another one of my $40 has lost them what would have been a loyal customer who would have returned for more trashy video chat doctor’s appointments in the future and happily but meh, on to the next. Don’t let them squeeze you for money you already paid.

Horrible service. I saw the same dermatologist twice because she was the only one available. The first time she misdiagnosed me and I had to go in person to get another opinion. She also refused to answer simple follow up questions about the treatment plan after the visit. Her assistant gave me trouble and said I had to book another appointment. The same thing happened the second time, and this time the doctor prescribed me something in a class of medications I'd been clear in my pre-visit notes I did NOT tolerate. She didn't read my notes and I didn't realize the meds were wrong until after. Once again her assistant grilled me on whether it was my mistake or the doctor's then said the doctor would reply. She never did. I got in touch with customer service and after days, they finally relayed my message and the doctor refused to adjust, blamed me, and said to pay for another appointment. To fix HER mistake and negligence. Her diagnoses were confusing and weird too and there's no way to ask questions or discuss side effects like with a normal doctor. Even quick questions or to fix her own mistakes. Really disappointed, total waste of money, useless customer service, have to pay to see someone else.

Paid for a visit to get a doctor's note. Doctor said no problem, wrote it out. But I went to look, and he filled it out incorrectly, putting the wrong date and thing I asked for a doctor's note for. So I thought, no problem, this is an easy fix. I contact support, and they do nothing; they say message the doctor. I message the doctor, and nothing; he completely ignores me. So I contact support again, and now they will not contact me back. How is this not a scam?

I made an appointment for 11:45AM. Provider no showed. I received no update from Sesame. The (800) service could not contact the provider - the only solution was to provide a refund in 5-10 business days. This is really crappy. Do not use this service.

Saw a doctor on sesame for a weight loss med. the following month I was charged $89 dollars again. They said it was a membership. No where did I sign up for a membership and they would not refund the money. I took care of it with my bank. They are a money making enterprise, with health way down on their list of concerns.

NOT HIPAA compliant. Also, they charge patients for cancelled appointments. Twice now I have had this problem. They refuse to reimburse. They are not HIPAA compliant. All customer service is outside US and they barely understand English or subject discussed.