SesameReviews of sesamecare.com

Customer service is terrible and they give wrong information. The chat support is bad as well and very difficult to get a correct answer. There is no live support, just a chat box, then you are then answered via email sometimes within in hours or the next day. The labs are very difficult to order and it's not streamline. I clicked on everything, called and it took me nearly 4-5 customer service reps to finally get them order after being told I was able to go outside of sesame and get reimbursed for my labs, but that was not the case. Otherwise the ease of getting prescriptions filled are good.

Absolutely horrid. Charged me $70/membership fee and never even received a phone call from an expert. They are a scam. Do NOT do business with them. I disputed the charge.

Went through Sesame to get Trazodone to better my sleep cycle. I received medication twice and was charged three times. Four days after I was charged the third time, I called in to cancel my subscription and get a refund since I did not receive medication for that month. I was told that it was the "subscription" I was paying for and I guess the meds are separate. Anyway, I asked if they could just prorate me then, since it was only four days after being charged. They said the best they could do was a $13 refund out of the $79 that I paid... Not happy.

There was nowhere on your website or app that states it would take up to 5 to 7 days to get my prescription. This is not OK. I chose your company for expediency.

So, I was a Sesame customer for about 6 months on their Success program. They then change their service to a prepaid system. I prepaid for 48 weeks of service for $3000. After the 8th week, Sesame changed my provider to someone who cannot see patients in my state. I cannot as a customer change my provider, so I effectively got locked out of my account. I tried going through customer service, but they do not seem to have the tools they need to help customers. Eventually, they stopped responding to my emails, leaving my out ~$2500. The service was fine when it was pay as you go, but as soon as it was a prepaid service, I immediately was scammed. DO. NOT. PREPAY.

I was disappointed with my experience. I needed a prescription for a low dose of prednisone, which I’ve taken for years to help manage my RA. The doctor only prescribed three days’ worth, which felt insufficient. When I asked if it could be extended to a week, I was told no. Given the cost of the service, the outcome felt unsatisfactory and unhelpful.

They only et a 2 star because their provider was nice and easy to work with. From start to finish this is the worst Telehealth company I have encountered. The platform interface is horrible, it does not function as it should. Supposedly if you do a subscription, you can contact the provider all month. This was not the case, instead we were prompted to pay for another visit versus chat with her through the appointment chat, were were able to do this the following day but not after that. Then days after the "visit" they charged me again for the monthly subscription. If you are in a crunch like we were, waiting to get into a local doctor, pay for a 1 time visit. Also they have no way of correcting an email address once you create an account. If it's wrong, you pay to start all over again. Very frustrating! Their customer service was rude and hung up on me instead of transferring me to a supervisor as I requested. Really a shame. I would not recommend this Telehealth platform unless you are doing a 1 time visit.

I know Sesame works in a lot of fields and in some I'm sure they are great, but I went to them for the Semi-glutide shots for weight loss and had a terrible experience with them. I had bad reactions with the shots, couldn't get a hold of their doctors or people to discuss, then went to a local doctor who told me it wasn't safe by my blood work to be on these (apparently Seseme didn't check some things) and when I tried to cancel with Sesame, they added extra steps, prolonged the process until after the next payment due before canceling. They now refuse to refund even though we canceled before the ship date of order and have made any communication hard. If you are using Sesame, then number 1 I would recommend you have a doctor local who can advise and then number 2 make sure you know that it is going to be a hassle to cancel if you choose. They make it hard. Needlessly so.