i spoke to a doctor and they said they would immediately send something to my pharmacy so i could pick it up but they just never responded. it's been 5 days and their helpline doesn't even exist. this place is a scam and the reviews i can find are all fake. just move with extreme caution.
Response from SesameOct 9, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review.
We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
MA
Marci
Horrible customer service & over…
Horrible customer service & over charges on billing!!! Cancelled subscription and still charged me 9 more months after repeatedly sending them cancelation documentation. Could never get a provider after being assigned one once signing up for the subscription. Instead of saving me money bitterly cost me $$$$’s!!!!
Response from SesameOct 9, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review.
We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
KP
Kirk P.
Don't use Sesame to get prescription for Labs
The time spent with the doctor went pretty well. I was able to get same day appointment. And, she was helpful.
The user interface was terrible. Tried booking an appointment from the Android phone app, a Windows laptop, and a Chromebook. Took over a dozen times before process finally got through all the pages needed to book a time.
I was just wanting to get some labs done since I haven't had any for many years. I reported this in the initial request. I had researched blood work and knew exactly what I needed, based on previous doctor visits. I knew that Sesame would not evaluate the results. I just wanted the prescription and then, if needed, I would take the results to my doctor for analysis and treatment. The Sesame site said I could either pay for the labs through them or take the prescription to my own lab and get my insurance (Medicare + supplement) to pay for. I tried both options in the ordering process. However, when I chose the Sesame option, it said they had no contractors in my area. Well, I know there's a Quest Labs less than a mile from me. So, I don't know why I couldn't pay for the labs through Sesame and then take the prescription to Quest. However, I was left with the option that let me take the Sesame prescription to my own lab. Which I tried. The lab I took it to told me that Medicare would not reimburse for those labs because Sesame did not include the ICD10 codes required for each individual lab. Sesame prescription had just the CPT Codes and lab procedure name. So, their prescription became useless to me without the ICD10 codes, as I wasn't going to pay over $500 out of pocket. I had reported, in the Sesame initial questions, that I would be using Medicare.
So, Sesame telehealth visit, which cost $65, became totally useless and wasted a couple hours of my time at the Lab for nothing.
Response from SesameOct 1, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.
That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.
Best,
Sesame Care Support
CU
customer
Refill not placed
I had my appt via app/phone to refill my zepbound on Sept 10, 2026. I have yet to receive any info that the refill is being filled. Have yet to receive it. I will now be behind on my injection. Not sure what happened.
Response from SesameSep 21, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review.
We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
LP
Laura Paris P.
Total scam
Total scam. I took their prequalify test which said I qualify for weight loss drug. Not “might” straight up “you qualify”. Then I paid the mandatory subscription fee and signed in to the doc who is supposed to prescribe. He says “per medical guidelines you don’t qualify” based on the exact same data I entered into their quiz. Exact. Same. Data. So now I’m out almost $300.
Response from SesameSep 21, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. We sent you a Request for More Information through Trustpilot so we could better understand your experience, but we have not yet received a response.
We take feedback like yours seriously and would still appreciate the opportunity to help. If you need further assistance, please email us at [email protected]. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
SO
Stacy O.
Go to Walk Clinic instead.
The website states visits start at $34 and I paid $65 for a virtual 15 minute visit. The doctor did not go virtual, wrote Rx and ended call. Twelve days later the rash was growing again. I sent the doctor two notes. He never responded. I had to book a second visit for $65. This time he turned the camera on for about a minute before telling me I would need to go to ER. I asked why, when this is a rash I've had numerous times. He then asked if the two pills RX helped and when I said almost immediately, he said he would prescribe higher dosage for longer. He advised this is the only RX for the rash and if it didn't help, go to ER.
It helped but then began to return a couple days before the last pill. WWW states there are two other RX for the rash.
This was a horrible experience. I requested refunds but Sesame said no.
Response from SesameSep 3, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum.
We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
JY
jun Y.
Poor communication and lack of follow-up from Agnes Opara, DNP
I had a very disappointing experience with Agnes Opara, DNP.
My main concern was not simply that she prescribed a 30-day supply instead of 90 days. The bigger issue was the communication. During the visit, I tried to explain that if a 90-day supply was not possible, I did not want to proceed with a 30-day prescription.
Despite that, a 30-day prescription was still issued. The provider also recommended a follow-up visit for the next month, but I did not feel that this plan was clearly discussed with me or that my agreement was confirmed.
After the visit, I sent multiple follow-up messages over two days asking for clarification and trying to resolve the prescription issue, but I did not receive a response from the provider.
I understand that prescription duration is ultimately a provider’s clinical decision. My dissatisfaction is about the communication, the lack of confirmation of my wishes, and the lack of follow-up after I repeatedly tried to contact the provider.
I felt that my concerns as a patient were not adequately heard or respected. This was a very frustrating experience, and I would not choose Agnes Opara, DNP again.
Response from SesameSep 3, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum.
That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns.
Best,
Sesame Care Support
ER
Erin R.
Terrible experience
Well, the provider couldn’t get my drug approved. Nor could she even put my correct age in my visit recap, even though my date of birth was right there. But, hey, she was only off by 15 years. The app was also terrible. I would NOT RECOMMEND this company when there are so many others out there that do the same thing.
Response from SesameSep 3, 2026
Hi there,
We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum.
We see that a member of our Support team was able to assist you with your recent outreach. If you need any additional assistance, please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can look into your concerns further. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours.
Best,
Sesame Care Support
