SesameReviews of sesamecare.com

I have the doctor on video saying he was unable to help me and that I would receive a full refund, they proceeded to charge me an additional $79.00 dollars and then refunded me $13.00 and stated it was their company policy. They are about to have a congressional inquiry into their business practices and I will be taking them to court

Obviously there are a lot of fake reviews here. THERE IS ABSOLUTELY NO CUSTOMER SERVICE ON THE WEEKENDS!!! NONE!!! Why would anyone give a 5 stars review to a medical service company that does not do customer support on the weekends? Nobody would. The fake reviews are so blatant! My Doctor talked to me a whole two minutes on Thursday. He prescribed what I asked for but he should have know better. It is easily found that Clindamycin and Itraconazole don’t work well together. Consequently, I have sharp pains just two days after I started taking the medicine prescribed. I contacted the Doctor on Saturday to change the prescription. The Doctor did not reply and neither did Customer service. I will never use this company again.. Complete fail in my eyes!

Booked and no one showed up. Scam.

I had a telehealth appointment with my doctor, who prescribed a medication that I later decided I wasn’t comfortable taking due to concerns about muscle mass loss being a common side effect. I requested a change, and the doctor kindly understood, writing me a new prescription right away. The doctor confirmed he sent customer support a ticket directly regarding the cancellation and I figured I would submit my own ticket to be safe too. The doctor was responsive and accommodating, and I appreciated that. However, my experience with Sesame's customer support has been a nightmare. After the doctor made the change, I placed an order for the correct medication which was an out-of-pocket expense for me. The next day, I received an email from customer support stating they had missed my support ticket in time, and the initial prescription had already been sent to the pharmacy. I understand the world is short staffed and overworked but customers should not be penalized when their staff can't read support tickets in a timely manner. I guess they didn't read the doctors ticket in time either which would have been sent before mine. I informed support that I had already confirmed the changes with my doctor and was not willing to pay for the initial prescription. The first customer support representative simply responded with "That is noted. Thank you". LOL very unprofessional. As someone with experience managing customer support, I expected better communication. I called in to speak with a manager since the first representative was probably in training. Unfortunately, I was denied a manager but was assured by a second representative that a refund was being processed since she also read the communications between my doctor. However, I would receive the refund details from another department in a separate email. While waiting for the refund details, I received a tracking notification for the new medication, only to learn that Sesame had requested the package be pulled back when it was already on the UPS truck in my city 'out for delivery'. An hour later, I finally received a response from Sesame stating they were unable to issue the refund because the initial medication had already been delivered. This was confusing, as I had clearly communicated the issue, my doctor had confirmed the change, and I had been told the refund was being processed. It was not my fault they continued to deliver the initial prescription I had declined. What didn’t make sense was that while they claimed they couldn't cancel the first medication, they had no issue halting the delivery of the second one, even after it had already been shipped. This back-and-forth and lack of clear communication made the entire process unnecessarily complicated and stressful. At this point, I have no choice but to dispute the entire charge with my bank, which only worsens the situation for Sesame. By failing to address their mistake and switch me to the correct subscription, they've lost out on future business from me—an ongoing $89 per month for at least 10 months ($890 in total). I’ve used Sesame several times in the past, at least 2-3 times a year whenever I’ve been sick. It’s unfortunate because the doctors have always been helpful and kind. However, their customer support has left me with no confidence in continuing to use their service. This is not just a lost transaction for them; it's a lost customer and a missed opportunity for revenue. Don’t they realize that there are plenty of other telehealth options we can turn to? The doctors were great, but sadly, the customer support experience was trash.

Unfortunately I have been going back and forth with this company for over a month. Beware the auto charge your credit card monthly even if you don’t see a doctor. They will not contact me and I have tried over 8 times to reach a resolution . Charging for medical care you don’t receive is FRAUD . I have asked for the appointment since they charged me and they said no for me to resign up . Don’t use this company!

I accidentally purchased the $99 special and decided immediately to cancel it and just pay for the one visit. I could not find a way to do that so I called the number and was told it would have to be reviewed . Then I found out my credit card was charged $74 two times and $99 for the yearly. I paid $250 for a one time visit. What a fraud.

I thought I found a great new solution for my insomnia when my first appointment went well but the doctor asked me to follow up in 2 weeks so when I got the email around 9 pm on the 26th saying it was time to schedule the follow up, I immediately went to the site to schedule the visit. There were no options for same day appointments, much less appointments for that exact moment so I made the appointment for 3/27 at 7 pm (the following day) and the next day received an email asking how my visit went. Confused I opened the email and it said my visit was for the day prior (3/26) At 9pm meaning that the time I went to the site to schedule, it magically made it IMMEDIATELY! I called customer support thinking they’d just fix the obvious website malfunction and allow me to keep the appointment for the time I actually scheduled it for but no they didn’t, they said I needed to pay for the visit all over again and that the practitioner notated that I missed the appointment and that he called me 3 times! He didn’t call me even one time much less 3. I had my phone in my hands making the damn appointment, I would have gotten those calls! I even emailed them my phone records to show them that was a blatant lie and they never even replied. This company is clearly a SCAM! Had they fixed the issue they would have had a monthly customer but it was more worth it to them to lose a customer over 55$. Do not recommend! Don’t waste your money with these guys.

Horrible service. Save your money! They gauge you with a subscription fee, don't answer their phone, don't reply to your email and then tell you it's too late to ask for a refund. It's a complete fraud! Additionally, the dr. didn't even know how to complete a pre-auth form for insurance purposes. My insurance company warned me that they've had complaints with Sesame Care. Buyer beware!