SesameReviews of sesamecare.com

I scheduled an appointment with a provider and the provider was unable to do anything for me. He said he wanted to order me lab tests but that the Sesame system would not allow him. I had to end the session and booked another Teleheath appointment with another company and they resolved my issue. I have tried seeking a refund from Sesame and they are refusing. Terrible customer service and I will certainly never be using Sesame again. They essentially took my money, provided no service to me, and are doing nothing to remedy it.

He never showed up to our appointment and then tried to contact me a full one hour later.

Nothing they told me in the appointment was true! I spoke to customer service at least eight times what they said was exactly opposite of what the doctor said. They put everything in my corner to find a pharmacy that did compounds when they advertise. This is what they do.. would not give me a refund would not recommend this company

I signed up for their weight loss monthly subscription, hoping to have an expert help me navigate my way through the many weight loss drugs. The provider I worked with was not helpful at all and I wound up having to do all of the research myself. I quit the program after wasting two months and getting denied by my insurance for both medications I tried to get covered. It was a very frustrating experience! They need to better vet their "weight loss experts".

Disappearing providers, providers that don't show up, automated systems that send off prescriptions without verifying accurate information, AI assistant that can't help, bait and switch on free lab work

Be careful guys, the doctor prescribed the one thing that he was supposed not to prescribe for worm infection. After consulting with other doctors I am glad that followed my instinct and did not trust Muhammad

Backstory: I've had this issue before, and have a apt with my actual doctor on Monday, and was looking for a weekend solution while I wait. ER was not an option, and I knew what I needed and was looking for someone to help with that. I Paid $50 for a same day appointment. Call was at 2:30, and the doctor didn't show up until 2:55. When she did, she just said sorry for the delay, and asked me what was wrong, not reading the notes or looking at the photos beforehand. I told her my issue, and said I uploaded some photos. She reacted very unprofessionally to the photos, saying "oh wow" very sarcastically, and told me I was wrong about the diagnosis. I told her what I've used before and how it didn't work. I told her they gave me a prescription for a oral pill which worked perfectly, and she said she would NOT give that to me, saying it would not help with the problem and that if the office I went to wanted to give it it was their discretion, but that she would not be giving it to me. She ended up prescribing something I have already taken that did not work, and ended the call. I messaged her for a different kind once I got the actual prescription name, which is something that is in all the other prescriptions that failed, and she has not responded yet. I reached out to support for help, and they said because the call was complete (even tho the DOCTOR was 25 min late), and there was an active prescription (that was not correct nor will I pick up) per the telehealth policy they would not give me a refund or credit to use on another professional. I was in pain and very uncomfortable, and I expect a medical professional to have the patients best interest regardless of how they meet, and I did not feel cared for by that doctor at all, nor the company. They care more about that 50 bucks than ensuring I got the help I needed. I am now still without a solution and out money and can't see anyone else for the problem. I am very disappointed. Health care has gone downhill..:( Keep looking for other virtual care help. These guys will not help you. What a great start to the new year too...

The PA I met was extremely rude and condescending. Rajendra Shrestha constantly cut me off and spoke over me despite having no context over my symptoms and journey. He clearly has very little to no respect for individuals seeking care through his practice. After several minutes of giving me a runaround and treating me like an idiot, he said he cannot help me. What was the point of all of that then?