SerwallReviews of serwalloutdoor.com

Great product, excellent communication with customer service. fast delivery!

I never received the product I ordered - I paid in full. I submitted my information to customer support, but no one has reached out to me yet!

The entire process went smoothly and the product was exactly what I was looking for.

I have several pieces from this company and thought we were very pleased until we had a problem with chaise lounge and end table when someone sat on them and the slats gave way a bit.

Quality of the product is satisfactory for the price. Assembly really is pretty straight forward with good instructions. Issue? A color was not available for an end table so we order one close to match. Purchased a number of pieces including a dining set plus two addional chairs. 2 days after delivery of the first end table the preferred color became available. Ordered the preferred color and started a return on the first one delivered. Never opened the box so thought return process would be easy … nope. Received 3 responses from Serwall questioning why I wanted to return. Was honest and explained. They finally agreed but! Charged me over $10 to return a $60 table. We rarely return anything ever, this was an exception on availability. Reason for a generous 3 Stars.

We ordered 10 chairs in blue and one was received as black and no one will return calls or emails to me. I am very frustrated!

Was apprehensive about whether construction quality and color would match ad but very pleased.

The chair was received in a timely manner and was well packaged. No damage occured during shipping and the order was accurate..