ServifyReviews of servify.tech

* update as you can see servify said they were "looking into it" and then back to crickets. In the mean time they have flagged my report on trustpilot because they are saying it s false or makes negative statements?!?! Just shows what a sham of a company they truly are. NO ONE SHOULD INSURE ANYTHING WITH THIS SCAM OF A COMPANY! I have had my galaxy s22 ultra for well over a year. Bought it directly from Samsung and decided to go w their insurance that they offered via servify. Fast forward 1 year and I try to file a claim w servify because I accidentally dropped my phone and it landed screen side down and broke. First time I called servify I was transferred around to four different people and we definitely had a language barrier. The final guy I spoke to said that samsung had not sent them any money for my insurance so they could not help me until the money is received. Said he put in a request since system showed I had a policy and to call back in 10 days. Call 2 nearly the same occurrence, passed around said money transfer was pending from samsung and call back in 10 days. When I began to question their companies bs policy the call mysteriously was dropped. Call number 3 spoke to 5 different people who were of no help and absolutely useless at their job. Finally a "manager" got on who gave me same bs as last 2 calls but then proferred up a work order number for me to use when I call back in, you guessed it, 10 more days!!! After he gave me the work number he thanked me and hung up before I could reply. Call 4 I speak w 6 different reps who were all clueless and just doing their obvious job to frustrate the customer and get them off the phone without covering any claim. I would ask for a manager but NONE were ever available. After wasting almost 3 more hours on the phone w obvious con artists I hung up and logged in to cancel my insurance on the samsung website. The next day I got notice of my request ro cancel along w another text from servify telling me my coverage was being canceled for non payment! What the actual F?? I love samsung and all their products they have but DO NOT EVER SEEK COVERAGE FOR ANYTHING VIA SERVIFY. They are cheats and scam artists and I am very disappointed that samsung would associate w such a low class company! And my phone screen is still AFU. SERVIFY IS HORRIBLE!

Cradle of idiocy. I never want to deal with India again. I File a claim twice and they have technical issues won't pay the store to fix my device and can't seem to correct the issue. You can never get a hold of a manager or supervisor even with a ticket number it's total lunacy. Edit: You give Samsung a bad reputation and a bad name do them a favor and cancel the contract you have with them. You're a terrible company.

Edit: 11/13/2023: I still HAVE NOT been refunded the $990.00 I was overcharged, their "Compliance Officer", Rachel Koch, lied in a statement to the Washington Attorney General's Office as well, about how much I was actually charged, she also lied about the status of my refund. This place is absolutely AWFUL, do NOT do business with them. I was initially invoiced for $1.00 for a "security deposit" per Ankit Rathod over e-mail, in fact, it was mentioned several times through various e-mails that I'd only be charged $1.00. I was instead charged $990.00, which overdrafted my account and today I received a device that's locked to T-Mobile, the device I sent in for initial repair was unlocked. Additionally, the device has less storage than the device I sent in for repair. This place is an absolute dumpster fire. I've gone ahead and "kindly" reported them to the Washington state Attorney General's office for their disgusting and egregious behavior. They're clearly taking advantage of consumers and hold absolutely no regard for your device, experience, or money.

I need to make bullet points 1. Received my package on Aug 3rd for repairment -> needed parts (this is ok) 2. notified me that they received the parts on Aug 4th 3. After 1 week, I send an email asking what happened to my phone and get no actual confirmation back 4. After 10 business days (and few emails later) I still do not receive any information from them 5. I call them and they dismiss my questions AND tell me that they never got my repairment parts 6. They do not fix the website to show any change and do not respond to any of my emails 7. After calling them one final time on 09/02, they say that my phone has been repaired and will be shipped out 8. They mess up on my shipping address which was confirmed in the beginning. So my UPS delivery is further delayed Overall, my phone was taken by them for about 6 entire weeks with minimal updates and minimal communication. They do not want to work with you. Avoid them

Getting my phone repaired by Samsung Care Plus was an incredible Pain in the REAR END. Put through endless steps with poor communication and poor systems for submitting information that they already have was awful and created a FIVE Day lag in the time to get my claim approved, even though I already had confirmation of my Samsung Care Plus activation via email. The Asurion UBREAKIFIX location was terrific but is encumbered by poor Samsung Processes. Eventually, my phone was fixed, and all is good now except for the HUGE Inconvenience and the amount of personal time it required.

From India. Terrible experience from Servify through which I purchased extended warranty for Motorola Edge 20. Their service is very poor in India , I have been waiting for last 10 days for my phone to reach the authorized service centre.

For 3 days kept being put on hold, then cut off after being on phone on hold for 4 or 5 hours with different people just decided to send phone back to Samsung to see if they could fix it. The service center said it needs replacing and Samsung wants to try to, 919-369-3095

Spend 24 hrs to get my phone back. Ufix repaired the screen in 15min but due to poor communication between Servify and Samsung the part couldn't be scanned out. Servify also have poor communication when calling to submit a claim and unfortunately my phone's not listed in the drop box to submit the claim online. Follow-up- No need to DM you now! I've already experienced the inconvenience! When it's all said and done Servify have poor communication with Samsung and it's huge disappointment as a customer. I'm hoping Samsung understands this partnership is going to cost them to lose customer!