ServifyReviews of servify.tech

My customer service experience has been awful. I lost my phone and they required my to verify my identity by sending me a text to my lost phone. I had to purchase a Sim card and barrow my friends phone so I could verify my identity. It took me 3 days to get all of this done and many calls to servify. If was a nightmare and not worth it. Plus after all of that my phone turned up and the locked me out and refused to unlock it so I could recover my data. I removed Samsung care plus from my account because of this nightmare experience. I recommend using a tempered glass screen protector and calling it a day.

Called and filed my claim the day before I went for a repair. Wasn't notified until I called back while at the store to get it repaired that there was a problem and was told to wait 24 hours. Multiple calls (about 15) and 3-4 days later they finally just canceled that claim and did a new one so I could get my phone fixed. The whole time I was never given any info and only told I had to wait 24 hours over and over.

My screen cracked, and I went to file the claim online. The Servify site said i didn't have protection on my device, which is insane because the payment comes out automatically every month. Every time I called, I got a different reason why I was having a problem. First, it was check with Samsung Financing, which I did. They could clearly see all of my payments, as could Samsung Care. 2-3 days was the time frame for the issue to be resolved. After 1 week, I was informed I could send my phone in to be fixed, which would take 10 business days, and there wasn't a guarantee I'd receive a loaner phone, so I didn't do that. I called at least 20 times for updates, because no one reached out as promised. 2 weeks have gone by at this point, and I randomly checked the site.The system error was fixed, but of course, no one let me know. I got my phone fixed the following day. I didn't hear from anyone about the update until a week after getting it fixed. I did not have any issues when the company was Assurion. Servify is terrible. They didn't even offer to cover the cost of repair after this ordeal.

2 weeks to clear up my claim and get it to the service center. No compensation for the delay and no communication when the issue was fixed. I had to continually call and find out what was going on. Once the service center received the the claim it only took them 90 minutes to fix the device and they were great.

Absolute horrible experience. Little to no communication with the device taking 2 months to repair and me having to reach out almost every day in order to push this through. I paid 2 months of useless Samsung care along with “accidental damage” fee with no reported or documented reason as to why. The company should be ashamed of itself for charging their customers without reason and taking so long. I still haven’t even recieved an apology email or any communication and has made me a lifelong supporter of any brand that isn’t Samsung. I will be seeing legal action as well with how I was treated and charged without any rhyme or reason. Disgusted by the service provided and this is not how customer care should be handled. I’m just happy I never have to deal with this company or service ever again because even if my device has issues, I’d gladly rather throw it in the trash then to send it to you people once more.

I purchased additional damage coverage from OnePlus when I purchased the phone new. I accidentally closed the phone in a car door in July of 2023. The damage consisted of broken back glass and a bend to the frame of the phone. I will save you the saga of the nonsense but this is now the third time Servify is asking me to ship them my phone. It has been nearly five months without a resolution. Responses have been slow and the damage has not been properly taken care of. Buyer be ware.

Terrible service. I paid $159 for the insurance plan and I filed 3 separate claims and none were successful. Representatives had terrible communication skills and not only did I end up paying an additional $160 but my claim was delayed an additional 48 hours. Every step was unpleasant and unprofessional. They literally have one service and they failed miserably at it. After they replied to this review I sent a letter to their support email and they replied with a copy-paste portion of their terms and service. No help was provided.

They've had my device since the 7th of last month, I was told that they "didn't have parts", so they offered an "advanced exchange" if I paid $1.00. I of course obliged and paid the invoice, only to be charged $990.00 instead. I have initiated a consumer complaint with the Federal Trade Commission, the Washington Attorney General, and have initiated a chargeback for all pertinent charges. These individuals are absolutely disgusting and extremely egregious, they're clearly taking advantage of people.