ServifyReviews of servify.tech

DO NOT BUY SAMSUNG CARE+ Their customer service agents may as well be bots. They cannot tell you when you'll get your replacement device. Been waiting 5 days already for a replacement and calling Servify. None of the agents can tell me when the replacement will come. This is after a lengthy process to even submit the claim because they said, their error, they were collecting my money but for some reason didn't have an active insurance policy with me. They said they'll need to activate the policy and that takes 24 hrs and to call back and resubmit the claim then. Don't recommend buying the insurance. Unless you don't mind waiting who knows how long to obtain your replacement. Edit: The reply from Servify is just a bot. They take forever to actually respond to anything.

2024 01 24 Received replacement device. 2024 01 25, Still cannot get replacement device connected to Verizon Service. Samsung Galaxy Ultra+ Cracked Screen with Approved Servify Claim for replacement. Filed and paid co pay ($99) January 6, 2024. January 23, 2024 still no shipping of replacement phone. Responses are apologetic, but not meaningful. I could not get the screen repaired at a local place because replacement screens are not available since September 2023, according to UbreakIfix tech. I use phone for business and cannot go without a phone, only option was the replacement. I will go back to Verizon as soon as I have an opportunity to ditch this overpromising, underperforming company.

I have raised a claim and no sign of approval even after 3 days. I have taken the plan for 4 devices till date and it is my first claim.

Anfang: 12 10 2023 Dienstleistung abgeschlossen 06 12 2023 Die bearbeitung dauerte ewig bei denen. Ohne nachfragen würde ich nicht mal jetzt handy haben? Die haben alles gemacht dem Fall zu verzögern, alle 2 wochen konnten die nur einen e-mail zusammenbringen, schrieben. Unnötige Dokumente haben sie ferlangt. Sachbearbeiter getauscht 2 mal. Samsung.at hat die Versicherung geschenkt bei kauf, Ich würde nie ein versicherung bei denen kufen Keine danke an: Groot und Dilber von denen.

I waited to long to get my replacement, the customer service is out the country is to hard to understand or speak with them, very frustrating process.

What didn't go wrong? I purchased my phone direct from Samsung with the Samsung Care+ protection. When my screen on my phone broke, I was first sent to a store that couldn't fix my phone. Then I was told I would have to mail it in and be without a phone for 10-12 business days. When I was finally given another location to go to, the servicer told me I needed a claim from Samsung or I would have to pay out of pocket. Call back again because no one had given me this info. When I get to store, their computer is down and I need to transfer my claim to another location. Get to next location, claim hasn't been transferred - after calling yet again, being transferred to multiple people, I was disconnected. At this point, the store manager took pity on me and called Samsung for me. He was told that my Samsung Care+ policy had been cancelled and I didn't have coverage, despite the fact that the claim had just been issued less than 2 hours prior. Finally after several transfers we were able to get the claim sent to the correct store. After a dozen phone calls and driving to 3 separate locations, I was finally able to get my repair done. Never again. I switched to Motorola and got my insurance through my phone provider, so if this happens again, they will overnight me a new phone. Problem solved.

Tomorrow will be 14 days since I shipped my phone , the fact that Samsung doesn’t have parts available is the 1st issue and then they use snail mail for the free shipping 7 days later it made it to Texas . I had to purchase a prepaid phone for basic communication while traveling in case of an incident or family emergency. Hopefully the Texas place has parts which the walk-in locations in my area didn’t .

I have been waiting for more than a week for phone replacement. For a week the unprofessional customer personnel keel lying that they will deliver the following day. 24 hour replacement turning a week and still counting still waiting. Probably I will never received the phone. Don't trust samsung. It's all good until you need a service from them.